أحمد محمد سعد السيد حسانين

Responsibilities :

• Installation & Configuration of SAP ERP Production, Quality, Development & Sandboxes, SAP Solution Manager, SAP HANA and SAP Router.
• Insure and Enforce the access rules and policies defined by the management are applied.
• Create / Manage Users Authorizations through user roles.
• Transfer of Requests between different servers in the landscape.
• Upgrading & Deploying current systems by implementing Enhancement-Packages, Needed Packages, Support Packs and Kernel Patch Updates.
• Applying Operating Systems Updates, Patches, Upgrade & Configuration Changes.
• Monitors, analyzes, identifies, and responds to trends in system performance and resource utilization.
• Provides in-depth expertise in technical and operational support of multiple components of SAP systems and in integration with OS, DB, server, network layers, and interfaces with third-party products.
• Contributes in change control meetings, monthly maintenance activities (Production and Non-production monthly maintenance), and rotational 24x7 on- call Basis support.
• Responsible for opening SAP messages for all ERP modules and following up with SAP.
• Responsible for communicating with IT Network and IT System Divisions for problem resolution.
• Performing Export of SAP ERP Production from AWS to On-Premise.
• Performing monthly Test Copy of Exported Backup.
• Responsible for answering sap-related technical queries for support specialists and IT Colleagues.
• Provide support for 300+ users.

Accomplishments:

• Migrate ERP from on Premise to Cloud "AWS"
• Upgrade SAP ERP 6 EHP5 to EHP8 SP8
• Migrate SAP ERP EHP8 on Oracle To HANA 2
• Helped at integration between C4C & ERP
• Upgrade Solution Manager 7.1 SP3 to 7.2 SP4
• Conversion all landscape to S/4HANA 2022 FPS01
• Migrate all landscape to SAP Rise Brownfield

Responsibilities :

• Create / Manage Users Authorizations through user roles.
• Responsible for the Transfer of Requests between different servers in the landscape.
• Responsible for communicating with IT Network and IT System Divisions for problem resolution.

Responsibilities :

• Provide comprehensive first-tier support for the efficient resolution of technology problems and requests.
• Provide technical support for 200+ users.
• Ensure proper maintenance of workstations, Printers and peripherals Respond to user service requests and expediently resolve Trouble tickets.
• Deploy new workstations and printers. Installing operating systems, applications, and drivers, and hardware.
• Install applications and coordinated all hardware / software upgrades
• Provide complex and unique technical troubleshooting assistance.
• Responsible for communicating with IT Network and IT System Divisions for problem resolution

• Install Windows
• Network Management
• Buy New Computers

Data Entry and fix Computers