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Ahmed ‎ Elhadary ‎, Senior End User Support Engineer

Ahmed ‎ Elhadary ‎

Senior End User Support Engineer·Tech Mahindra

Egypt

Bachelor's degree, Management Information System

Work experience

Total years of experience: 9 years, 8 months

Senior End User Support Engineer

November 2025 - Present

Tech Mahindra

6th of October, Egypt •Hybrid

November 2025 - Present

Manage Microsoft 365 licenses, emails, and groups.
Troubleshoot issues related to Microsoft 365 applications such as Outlook, Teams, OneDrive, and Excel.
Follow up on the ticket system to receive end-user requests for technical support.
Test and evaluate new technologies.
Maintain help desk support and resolve issues to satisfy end users.
Install and configure computers, software, systems, and networks.
Perform timely workstation hardware and software upgrades as required.
Troubleshoot network services.
Examine modern devices and equipment.
Company industry:
IT Services
Job role:
Information Technology

IT Specialist

May 2025 - October 2025

The Professionals

Alexandria, Egypt •Hybrid

May 2025 - October 2025

Provide help desk support and resolve issues to ensure end-user satisfaction.
Install and configure computers, software, systems, and networks.
Perform timely workstation hardware and software upgrades as required.
Install Windows OS (10 &11 ) and Create OS Image
Troubleshoot network services.
Manage and Troubleshoot Microsoft 365 (Outlook, Teams, OneDrive, Excel) issues.
Testing and evaluating new technologies.
Examination of modern devices and equipment.
Manage the inventory system.
Company industry:
Management Consulting
Job role:
Information Technology

IT Specialist

September 2023 - May 2025

jade textile

Alexandria, Egypt

September 2023 - May 2025

Maintain help desk support and resolve issues to satisfy the end user.
Install and configure computers, software, systems, networks, and printers.
Perform timely workstation hardware and software upgrades as required.
Troubleshoot network services.
Testing and evaluating new technologies.
Examination of modern devices and equipment.
manage inventory system.
Follow up the ticket system to receive end user requests for technical support.
Company industry:
Textile & Apparel Production
Job role:
Information Technology

IT Support Specialist

March 2023 - July 2023

Egypt university of informatics

Cairo, Egypt

March 2023 - July 2023

Maintain help desk support and resolve issues to satisfy the end user.
Install and configure computers, software, systems, networks, and printers.
Perform timely workstation hardware and software upgrades as required.
Troubleshoot network services.
Testing and evaluating new technologies.
Examination of modern devices and equipment.
Company industry:
Higher Education
Job role:
Information Technology

Customer Service specialist

January 2022 - February 2023

PREMIUM CARD

Egypt

January 2022 - February 2023

«Reply tocustomer inquires + Colloborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates «Educated customers about billing, payment processing and support policies and procedures.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Help Desk Technical Support

April 2021 - December 2021

Clini Soft

Alexandria, Egypt

April 2021 - December 2021

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Assisted with updating technical support best practices for use by team.
Responded promptly to incoming sales leads and requests for technical support.
Training customers and their crews to use the companys programs .
Company industry:
Software Development
Job role:
Information Technology

Customer Service Specialist

January 2019 - December 2019

Vodafone - Egypt

Alexandria, Egypt

January 2019 - December 2019

Answered customer telephone calls promptly to avoid on-hold wait times.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services and company information.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Cashier

June 2017 - December 2018

Brow & Chow

Alexandria, Egypt

June 2017 - December 2018

Helped customers complete purchases, locate items and join reward programs.
Collected and authorized payments of guests.
Processed customer refunds and exchanges according to established guidelines.
Company industry:
Food & Beverage Production
Job role:
Management

Cashier

July 2015 - May 2017

Sale Sucre

Alexandria, Egypt

July 2015 - May 2017

Helped customers complete purchases, locate items and join reward programs.
Collected and authorized payments of guests.
Processed customer refunds and exchanges according to established guidelines.
Company industry:
Food & Beverage Production
Job role:
Administration

Education

Higher Institute Of Tourism ,Hotel and computer

July 2019

July 2019

Bachelor's degree, Management Information System

Egypt

GPA (percentage): 71.9%

GPA (percentage): 71.9%

Skills

IT

Expert

Management

Expert

PC Networking

Intermediate

Computer Hardware Troubleshooting

Intermediate

System Administration

Beginner

Windows Server

Beginner

Outlook

Intermediate

BILLING

Expert

CUSTOMER SERVICE

Expert

PAYMENT PROCESSING

Expert

INFORMATICS

Beginner

COMMUNICATIONS

Beginner

RESEARCH

Beginner

SALES

Beginner

TEAMWORK

Beginner

TECHNICAL SUPPORT

Beginner

Installation

Intermediate

IT Technical Support

Intermediate

Desktop Support

Intermediate

Microsoft Office

Beginner

Active Directory

Intermediate

Administration

Intermediate

CCNA

Intermediate

HELP DESK SUPPORT

Expert

IT

Intermediate

Management

Beginner

Social profiles

Personal Website
Personal Website
linkedin.com/in/ah

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
Comptia S+
Self Study
May 2023
Comptia A+
Self Study
Jun 2018
MCSA
New Horizone
Feb 2024
CCNA
Arab Academy for Science & Texnology
Nov 2018

Hobbies and interests

Gymnastics
Reading