Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Ahmed Moustafa , Service Delivery Manager

Ahmed Moustafa

Service Delivery Manager·Salam technology

Qatar

Bachelor's degree, Architecture

Work experience

Total years of experience: 25 years, 5 months

Service Delivery Manager

November 2020 - Present

Salam technology

Doha, Qatar

I found this job using Bayt.com

November 2020 - Present

- maintaining positive relationships with customers.
- Identifying customer needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Building partnerships and liaising with team leaders to determine the companys services, delivery criteria, and solutions for issues that may arise.
Company industry:
Telecommunications
Job role:
Information Technology

Service Delivery Manager

November 2020 - Present

Salam Technology

Doha, Qatar

November 2020 - Present

• Lead service delivery operations, maintaining positive customer relationships and identifying client needs to optimize service outcomes
• Manage team of project managers and engineers, resolving conflicts and ensuring efficient execution of processes and tasks
• Oversee finances and budgets, implementing cost reduction strategies while maintaining customer satisfaction levels
• Assess customer feedback to establish, improve, and refine service delivery frameworks
• Build strategic partnerships and liaise with team leaders to define delivery criteria and resolve service issues
Company industry:
IT Services

Project manager

October 2013 - October 2021

Salam Technology

Doha, Qatar

I found this job using Bayt.com

October 2013 - October 2021

Tasks:
• Apply knowledge, skills, tools and techniques of project management methodology (PMI).
• Plan and manage scope of work
• Develop project plan
• Define project milestones and resources
• Create WBS tasks and assign project team members
• Manage project team
• Conduct project meetings and generate periodic status and progress reports
• Manage change requests
• Identify project risks, analyze and mitigate
• Manage and control supplier/partner and subcontractor agreements.
• Ensure project completion and handover within time schedule and budget.
• Maintain the integrity of performance measurement baselines.
• Conduct site surveys and site inspection reports.
experience: network security projects with Access network, fixed and mobile access, Transport network, Core network, VAS, IN and OSS/NMS (multi-vendor).
Company industry:
Telecommunications
Job role:
Information Technology

Project Manager - ICT

November 2013 - October 2020

Salam Technology

Doha, Qatar

November 2013 - October 2020

• Applied PMI project management methodology to plan and manage scope of work
• Developed project plans, defined milestones, and allocated resources
• Created Work Breakdown Structure (WBS) tasks and assigned team members
• Conducted project meetings and generated periodic status and progress reports
• Managed change requests, identified project risks, and implemented mitigation strategies
• Managed supplier, partner, and subcontractor agreements
• Ensured project completion and handover within schedule and budget
• Conducted site surveys and site inspection reports
Company industry:
IT Services

IT Project manager

August 2006 - October 2013

Systems Engineering of Egypt (SEE)

Cairo, Egypt

August 2006 - October 2013

• Apply knowledge, skills, tools and techniques of project management methodology
• Plan and manage scope of work
• Develop project plan
• Define project milestones and resources
• Create WBS tasks and assign project team members
• Manage project team
• Conduct project meetings and generate periodic status and progress reports
• Manage change requests
• Identify project risks, analyze and mitigate
• Manage and control supplier/partner and subcontractor agreements.
• Ensure project completion and handover within time schedule and budget.
• Maintain the integrity of performance measurement baselines.

- Member of SEEs Innovation Committee.
Company industry:
IT Services
Job role:
Information Technology

Project Manager

January 2006 - October 2013

Systems Engineering of Egypt (SEE)

Cairo, Egypt

January 2006 - October 2013

• Applied project management methodology (PMI) across all phases of project lifecycle
• Developed project plans, defined milestones, and managed scope
• Led project teams, conducted meetings, and delivered status reports
• Managed change requests, risk identification, and mitigation
• Controlled supplier and subcontractor agreements
• Ensured on-time, on-budget project delivery
• Member of Innovation Committee
Company industry:
IT Services

Site Engineer/ Project manager

June 2001 - August 2006

Home N' Design interiors

Cairo, Egypt

June 2001 - August 2006

- Architectural Design. - follow up time schedules.
- Preparing Contracts with subcontractor. - Technical office.
- Preparing progress reports. - Attending meetings with clients.
- Revising Quality & Quantity control for all finishing jobs.
Company industry:
Architecture
Job role:
Architecture

Project Manager / Site Engineer

January 2001 - January 2006

Home N’ Design Interiors

Cairo, Egypt

January 2001 - January 2006

+ Managed architectural design and project scheduling
+ Prepared contracts with subcontractors and managed technical office
operations
+ Prepared progress reports and attended client meetings
+ Conducted quality and quantity control for finishing works
Company industry:
Architecture

Education

Higher technological institute

August 2000

August 2000

Bachelor's degree, Architecture

Egypt

GPA (point): 2.55 out of 4

GPA (point): 2.55 out of 4

Bachelor Of Architecture- Design

Higher Technological Institute (HT)

August 2000

August 2000

Bachelor's degree, Architectural Engineering - Design

Egypt

Badr El Islam Language School

January 1995

January 1995

High school or equivalent, GED

Egypt

Skills

Primavera P6
Expert
Primavera P6
Expert
Progress Reports
Expert
Progress Reports
Expert
MS Project
Expert
MS Project
Expert
Schedule Control
Expert
Schedule Control
Expert
Project Work
Expert
Project Work
Expert
Project management
Expert
Project management
Expert
Ms Project
Expert
Ms Project
Expert
service delivery
Expert
service delivery
Expert
teamwork
Expert
teamwork
Expert
ISO 20000 Audit
Expert
ISO 20000 Audit
Expert
Communication
Expert
Communication
Expert
Primavera P6
Expert
Primavera P6
Expert
Progress Reports
Expert
Progress Reports
Expert
MS Project
Expert
MS Project
Expert
Schedule Control
Expert
Schedule Control
Expert
Project Work
Expert
Project Work
Expert
CONVEYOR SYSTEMS
Intermediate
CONVEYOR SYSTEMS
Intermediate
DATA CENTERS
Intermediate
DATA CENTERS
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEAN SIX SIGMA
Intermediate
LEAN SIX SIGMA
Intermediate
NETWORK SECURITY
Intermediate
NETWORK SECURITY
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
PRINCE2 PROJECTS IN CONTROLLED ENVIRONMENTS 2
Intermediate
PRINCE2 PROJECTS IN CONTROLLED ENVIRONMENTS 2
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert
French
Beginner

Training and Certifications

Certifications
Lean Six Sigma for ICT and Software
Foundation and Practitioner
Training
Lean 6 Sigma Green Belt
Systonomy - London
PRINCE2
APMG
Feb 2013
Show credentials

Hobbies

  • Reading