safety and security manager
Accor hotels
مجموع سنوات الخبرة :17 years, 0 أشهر
Serve as a front line crisis manager during incidents, under the guidance of the Incident Commander and Global Director of Security
➢ Investigate incidents and provide well-articulated reports, briefings, and after action recommendations
➢ Develop and implement policies and procedures which result in the reduction of occupational injury events, severity, and costs
➢ Participate in budget preparation and administration, coordinating purchasing and documentation, and monitoring departmental expenditures
➢ Insure lost and found procedures and handled correctly
➢ Insure logbook and computerized logs, reports and incidents/accidents are recorded and forwarded to respective
➢ Safety System Management (Safe Work Procedures/ Permit to Work/ etc)
Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Address guests' service needs in a professional, positive, and timely manner.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Thank guests with genuine appreciation and provide a fond farewell.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Exchange information with other employees using electronic devices (e.g., cell/mobile phones, pagers and two-way radios, email).
Provide assistance to coworkers, ensuring they understand their tasks.
Talk with and listen to other employees to effectively exchange information.
Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.
Respond to the scene of guest or employee accidents and determine if emergency aid is required.
Administer first aid/CPR to guests or employees as required.
Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.
Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.
Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.
Maintain confidentiality of all Security and property reports/documents and release information only to authorized individuals.
Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.
Conduct interviews with relevant parties in order to obtain statements and information related to incidents.
Complete a shift summary/daily activity report to ensure that all information is properly logged.
Type, and copy security reports.
Assist manager/supervisor in ensuring insurance carrier is notified of liability situations according to designated protocol.
Assist manager/supervisor in conducting regular documented safety inspections.
October 2012 - May 2013
THE Address Dubai Mall HOTEL- DUBAI - Armnai Hotel Burj Khalifa under (EMAAR HOSPITALITY GROUP)
Security Supervisor
Equipped with excellent communication skills, with good moral character, able to build effective rapport with colleagues and clients.
• Performing the tasks of the Assistant Security Manager during his absence.
• Staff scheduling (Roster), Documents check, i.e. gate passes, keys register, (recording) security memos/notices, security alerts etc.
• Conduct daily shift briefing to achieve the company objectives
• Compile a daily reports for the attention of the Security Manager.
• Ensure that guests & staff are treated with respect and courtesy.
• Investigate all accidents and incidents within the properties.
• Gather intelligence information from sources within the Hotels related to frauds and illegal activities
• Highly motivated, able to work independently with minimum supervision.
• Responsible, enthusiastic, presentable and hardworking.
• Initiative to always learn more.
July 2008 to December. 13, 2010
THE PALACE HOTEL- DUBAI (EMAAR HOSPITALITY GROUP)
LOSS PEREVENTION SUPERVISOR
• Key Responsibilities
• Responsible to handle controversial situation with the company policy frame work by involving concerned persons.
• Continuously monitor and evaluate performance of the security staff
• Develop & implement standard operating procedure for First Aid room supervision
• Audit visitor register on periodically basis
• Check the safety aspects, fire pumps, fire extinguisher periodically and & report the same to concerned team
• Ensure availability of uniforms / shoes and other required materials to the security staff after concerned approval
• Implementing the organization's information security policies and procedures.
• Monitoring compliance with the organization's security policies and procedures among employees, contractors, alliances, and other third parties and referring problems to appropriate department managers or administrators
• Monitoring internal control systems to ensure that appropriate level of security checks are maintained
• Performing security risk assessments and serving as a internal auditor for security processes.
• Provide information on (Name of facility) 's security policies and practices for employees and others with access to health information.
• In coordination with key personnel, develop and implement the following plans: Disaster plan, emergency mode operations plan, physical security plan, personnel security plan, access policies, and others. Test and revise plans as necessary to ensure confidentiality and availability.
• Prepare & Implement Camp / Site / Project patrols plans.
• Investigate mal functions observed or reported by security / Area Security In charges.Safety and Security
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Maintain awareness of undesirable persons on property premises.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management and personnel.
security/safety
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.,
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
APRIL 2007 to June 2008
THE MONARCH HOTEL- DUBAI
SECURITY INCHARGE
• I was working With THE Monarch Hotel Dubai, in a capacity of Shift Leader since April 2007 To June 2008 (pre opening Team)
• Meet, greet and escort VIP's where required. Conduct pre-checks of rooms
• Handle guest complaints and relay guest's special request to Front Office Manager.
• Responsible for dealing security issues as per Hotel policy and procedures
• Responsible for maintaining lost and found record as per Hotel policy
• Responsible for maintaining out going slips record as per Hotel policy
SEPTEMBER 2005-APRIL 2007
SHANGRILA HOTEL-DUBAI
SECURITY OFFICER
• How to help the guest by giving him the right information at the concierge desk.
• Assisting guest as a link man.
• Capable to do the job of the airport representative and to go the extra mile.
• Never to say "NO" or "I don't know" to the guest's requests.
Controller in CCTV
• Responsible for CCTV recording and camera issue
• Responsible to maintain security log book in CCTV
• Always alert and prepared for any major emergency to assist customers and staff
• Responsible to control the security team as per operational requirements
• Responsible to handle any fire emergency as a CCTV controller
• Responsible to handle any elevator emergency as a CCTV controller
• Responsible for controller room equipment as per daily inspection list
• Responsible to deal lost and found cases as per Hotel police and procedure
.JUNE 2001- JANUARY 2005
A Lieutenant in the Egyptian Army for four years.
• Doing and following the physical fitness for the soldiers on daily basis
• Coaching for the volleyball and football teams
• Responsible for physical fitness hall in the camp
• Helping lieutenants to lose their extra weight through following them in gym hall, give them the correct instructions for using gym equipments..
• Vigilance Acumen
• Eye to detail
• Verbal Communication skills
• Time Management Skills
• Pleasing personality
• Effective Relationships
• Security Professionals Training Course as Security Manager
• Knowledge in Fire alarms & safety
• Good knowledge in operating CCTV
• Door lock auditing and analyzing
• Fire alarm main panel board
• Able to manage large number personnel, with extensive police background and knowledge in risk management, office correspondence
Good knowledge in local legal requirements & regulations. And VIP Protection.
Ensuring Exceptional Customer Service
• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives and peers on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
TRAININGS:
• Dubai police academy as Security Manager
• Fire Fighting
• First Aid
• Train the Trainer
• Bomb Threat Search