ahmed abd elhameed anwar, ITSM Consultant

ahmed abd elhameed anwar

ITSM Consultant

STC

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, computer sciences
Experience
12 years, 4 Months

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Work Experience

Total years of experience :12 years, 4 Months

ITSM Consultant at STC
  • Saudi Arabia - Riyadh
  • My current job since July 2016

-Requirement gathering
-Requirement analysis
-Solution design
-Planning
-Remedy installation
-Developing
-Testing, UAT
-Data migration

Business analyst at vodafone
  • Egypt - Cairo
  • July 2014 to July 2016

-Requirements analysis
-Implementation development & configuration
-Testing and quality assurance
-User Acceptance Test
-Deployments & Migrations
-Production Stabilization

Software engineer at Automation Consultants
  • Egypt - Cairo
  • March 2013 to June 2014

creating products based on clouds using MVC
managing technical and proposal documents

Solution developer at eBSEG
  • Egypt - Cairo
  • February 2012 to February 2013

We are building web application targeting smart phones IOS and android devices through a cross platform using phonegap.

Education

Bachelor's degree, computer sciences
  • at Hellwan university
  • January 2012

Computer sciences

Specialties & Skills

IT Service Management
BMC Remedy
BMC Incident managment
BMC change managment
BMC Remedy
Asp.net
BMC Developer studio customization
Oracle 11g
Remedy administration
Javascript

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

BMC Administrator (Training)
Training Institute:
BMC Software Education Center
BMC Atuim CMDB (Training)
Training Institute:
BMC Software Education Center
ITIL (Certificate)
Date Attended:
May 2018

Hobbies

  • playing lute