IT/Network Engineer
Carrefour HyperMarkets
Total years of experience :16 years, 3 Months
Administrating the store network. Handling the Business Cycle.
Live support, handling 1st, 2nd and 3rd line. Solving system, network, cash counters and devices issues immediately to provide a perfect service to the customers.
Dealing directly with customers either by phone or electronically or face to face, respond promptly to customers inquiries, handling customers issues and complaints and providing high class customer service to gain customers satisfaction.
Acting as intermediaries between the company and insurance buyers, including individuals and business. Generate new business by contacting potential customers and selling one or more types of insurance. Explain various insurance policies and helps clients choose plans that suit them.
Supervising all daily and weekly IT procedures and Reporting directly to IT Manager. Design, Implement Preventive Maintenance for all IT hardware & Software. Responsible of all IT related issues. In charge of IT Dept. when IT Manager absent or out of the country.
Assist both large and small organizations in the analysis and design of their solutions. Provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers. Helping clients design and implement highly available, seamless installations across the region.
Madina higher institute for international languages. 2006-2010 Bachelor of International Languages & Translation. English & German Dept. Start year: 2006 / Graduation year: 2010
