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Ahmed AbdelKhalek, IT/Network Engineer

Ahmed AbdelKhalek

IT/Network Engineer·Carrefour HyperMarkets

United Arab Emirates

Bachelor's degree, English Language

Work experience

Total years of experience: 18 years, 4 months

IT/Network Engineer

April 2013 - Present

Carrefour HyperMarkets

Abu Dhabi, United Arab Emirates

April 2013 - Present

Administrating the store network. Handling the Business Cycle.
Live support, handling 1st, 2nd and 3rd line. Solving system, network, cash counters and devices issues immediately to provide a perfect service to the customers.
Company industry:
Sales Outsourcing
Job role:
Information Technology

Customer Service Representative

January 2012 - Present

Vodafone Egypt

Cairo, Egypt

January 2012 - Present

Dealing directly with customers either by phone or electronically or face to face, respond promptly to customers inquiries, handling customers issues and complaints and providing high class customer service to gain customers satisfaction.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales agent

January 2011 - November 2011

Ace life insurance Inc

Cairo, Egypt

January 2011 - November 2011

Acting as intermediaries between the company and insurance buyers, including individuals and business. Generate new business by contacting potential customers and selling one or more types of insurance. Explain various insurance policies and helps clients choose plans that suit them.
Company industry:
Financial Services
Job role:
Sales

IT Asst. Manager

January 2010 - December 2010

TKG Managements

Cairo, Egypt

January 2010 - December 2010

Supervising all daily and weekly IT procedures and Reporting directly to IT Manager. Design, Implement Preventive Maintenance for all IT hardware & Software. Responsible of all IT related issues. In charge of IT Dept. when IT Manager absent or out of the country.
Company industry:
Management Consulting
Job role:
Information Technology

Passive Technical Support

January 2007 - December 2008

BMB Inc

Cairo, Egypt

January 2007 - December 2008

Assist both large and small organizations in the analysis and design of their solutions. Provide technical support functions for the Local Area Network (LAN) and Wide Area Networks (WAN) including the management of hubs, switches, routers, firewalls and servers. Helping clients design and implement highly available, seamless installations across the region.
Company industry:
IT Services
Job role:
Information Technology

Education

Madina higher institute for international languages

July 2010

July 2010

Bachelor's degree, English Language

Egypt

Madina higher institute for international languages. 2006-2010 Bachelor of International Languages & Translation. English & German Dept. Start year: 2006 / Graduation year: 2010

Skills

IT Solutions
Expert
IT Solutions
Expert
IT
Expert
IT
Expert
Internet
Expert
Internet
Expert
Hacking
Expert
Hacking
Expert
System Administration
Expert
System Administration
Expert
IT Support Engineer
Expert
IT Support Engineer
Expert
Computer skills
Expert
Computer skills
Expert
TECHNICAL SUPPORT
Expert
TECHNICAL SUPPORT
Expert
Customer Care
Expert
Customer Care
Expert
Internet
Expert
Internet
Expert
Help Disk
Expert
Help Disk
Expert
Network Support Engineer
Expert
Network Support Engineer
Expert
Hacking
Expert
Hacking
Expert
IT Solutions
Expert
IT Solutions
Expert
IT
Expert
IT
Expert
System Administration
Expert
System Administration
Expert

Languages

English

Expert

Arabic

Expert

Training and Certifications

Training
Sales Training
Ace life
Jan 2011
Customer service
Vodafone Egypt
Jan 2012

Hobbies and interests

Technology, Football, Play Station, Traveling, Photography