Customer Service Agent - Technical
wasla outsourcing
Total years of experience :3 years, 3 Months
1/ Answer calls and respond to emails.
2/Handle customer inquiries both telephonically.
3/Research required information using available resources.
4/ Manage and resolve customer complaints.
5/ Provide customers with product and service information.
6 / Enter new customer information into system.
7/ Update existing customer information.
8/Process orders, forms and applications.
9/identify and escalate priority issues.
10/Route calls to appropriate resource.
11/Follow up customer calls where necessary.
12/Document all calls information according to standard operating procedures.
13/Complete call logs.
14/Produce calls reports.
15/ Using Oracle system
Faculty of Commerce, English Section.