Risk Supervisor
Seera Group
مجموع سنوات الخبرة :13 years, 10 أشهر
Key responsibilities:
•supervise the team to reduce losses.
•Doing Daily Analysis to catch patterns and reduce losses.
•Handling chargebacks claims coming from our acquiring bank.
•Answering the bank for upcoming claims and trying to win cases.
•Define and validate any debit coming from the bank.
•Making deals with the retail team to make sure that all are following the fraud process.
•Prepare monthly reports and dashboard for line managers, including information about all activities volume, refunds, fraud, and chargeback reasons.
•Check and analyze the Getaways fraud reported transactions daily and take appropriate actions as needed.
•Update and enhance the team's performance.
Key responsibilities:
•Monitor real-time queues to identify high-risk transactions within the business portfolio.
•Interact with customers profiles to validate information, confirm, or cancel authorizations, and prevent fraudulent activities.
•Determine existing fraud trends by analyzing account and transaction patterns.
•Identify system improvements to prevent fraudulent activities.
•Cooperate with the compliance department to investigate risky profiles and behaviors.
•Create blocking rules for any suspicious MCC.
•Produce reporting on fraud and chargeback trends.
•Responsible for Monitoring the misuse of transactions.
•Monitor UB block range cards and prevent the misuse of transactions.
Key responsibilities:
•Perform monitoring and fraud detection analysis for credit cards transactions on E-Commerce or POS.
•Take prompt action towards highly suspicious transactions and cooperate with the team for necessary verifications and confirmations.
•Analyze weekly chargeback ratios, provide proper remedy plans for excessive chargeback attempts, to train the team.
•Handle other duties or special projects assigned by line managers.
•Handle chargeback transactions, making necessary.
Key responsibilities:
•Monitor Accounts daily to resolve billing issues.
•Follow up with customers to discuss if there are any issues. Resolve customers credit issues.
•Prepare and present reports in collection activities and progress.
Key responsibilities: - Developed tour programming to enhance guest experiences. Answered questions, pointed out key features, and offered further details about special exhibits to educate visitors. Actively listened to customers, managed concerns quickly and escalated serious issues to supervisor. Created plans and communicated deadlines to ensure projects were completed on time. Making deals with Hotels, DMCs and other land suppliers. Define, implement, and develop the commercial strategy to reach the set targets for holiday packages. Training sales agents on the holiday packages product
Key responsibilities: - Worked closely with management staff to create new and lucrative tours. Drew attention to cracked sidewalks, bad lighting, and steps to keep customers safe on tours. Collected and deposited payments from guests. Built personal relationships with guests to promote positive experiences. Collected tickets and fees from everyone prior to start of tour. Researched and studied topics that pertained to tour locations so that such information could be added to scripts. Trained apprentice guides to educate on information to present to tourists and travelers. Developed tour programming to enhance guest experiences. Guided groups of up to people on tours of.