puplic relations
international British Institute
Total years of experience :9 years, 0 Months
• Deliver world class customer service and build customer satisfaction and loyalty.
•Provide effective and timely resolution of a range of customer inquiries.
•Strive for one-call resolution of customer issues.
•Strikes a positive and cooperative tone with both customers and coworkers.
•Demonstrate best judgment in the disbursement of adjustments and credits.
•Increase the customer experience by providing information on new Courses, rate plans and services through up selling opportunities.
•Handles a high influx of inbound calls within a dynamic call center environment.
Respond to customer inquiries and requests and resolved issues efficiently and professionally.
•Exercise strong interpersonal communication skills with customers and departments personnel.
•Accept assignments with an open, cooperative, positive and team - oriented attitude.
•Utilize multiple call center supports applications to efficiently assist customers and agents.
Rabea Accauntant Association May 2008 - May 2009 Albuhairah, Egypt
Accountant
• Coordinating with other department for smooth function & giving training to new
Recruit.
• preparing budget plans to small companies and shops.
• Handling Taxes account services for individuals and companies.
• Providing Comprehensive Services to customers who require Special Attention.
• Commitment of delivering high quality of Customer Services and Problem solving Attitude.
Mobile services store Dec. 2004 - May. 2008 Albuhairah, Egypt
Sales representative.
• Maintaining standards of customer service, product and hygiene in the daily operation of the store.
• Receive the customers in a friendly and accommodated way.
• To facilitate the selling process as the steps of service rules.
• Participate in promoting new items or promotions to the customers by using the selling suggestions effectively.
• Handle customer complaints in a proper way.
• Complete all reports and enters in cash register.
• listening to customer requirements and presenting appropriately to make a sale.
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential markets;
• negotiating the terms of an agreement and closing sales;
• gathering market and customer information;
• representing their company at trade exhibitions, events and demonstrations;
• negotiating on price, costs, delivery and specifications with buyers and managers;
• challenging any objections with a view to getting the customer to buy;
• advising on forthcoming product developments and discussing special promotions;
• liaising with suppliers to check the progress of existing orders;
• checking the quantities of goods on display and in stock;
• recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
• reviewing your own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers' businesses and requirements;
• making accurate, rapid cost calculations and providing customers with quotations;
University of Tanta 2008 B.Sc. Commerce
i graduated from faculty of commerce (accounting major) from tanta universty