Sales & Markiting Manager
Callz Telecom
Total years of experience :21 years, 6 Months
- Analyzing corporate training needs
- Leading the HR Business Partnering team, responsible for employee engagement (10 departments)
- Co-facilitating induction training for 9 months, and full 7-day sales training for all new sales staff.
- Managing the LMS & acting as a single point of contact in Training & Development Dept.
- Creating, designing & delivering 12 programs directly related to training needs mentioned.
Highlights and Responsibilities:
Achieve assigned targets including (financial - Non financial - net profit).
Increase client base.
Enhance customer satisfaction.
Enhance depth of relation.
Maintain good portfolio quality.
Adhere to the internal process and guidelines.
Enhance operational efficiency.
Review and propose amendment of existing Real estate policy.
Improve staff satisfaction.
Enhance staff knowledge and establish succession plan.
To maintain a regular Loan Installment Recovery without Past Due instances.
Effectively manage risks of Real Estate portfolio after the worldwide recession became very essential.
Maximize total return for each assigned asset through the analysis of property efficiencies and identifying opportunities for improved performance.
Provide pre-acquisition input and assistance in due diligence process, including review of financial and operational assumptions, and supporting the effort of originating and negotiation of debt financing.
Including all other responsibilities of previous job title.
Reporting to Dept. Manager & SVP. Divisional Head
Responsible for the management of part of the Real Estate portfolio on behalf of Union National Bank excess of 700 Million in UAE.
Ability of dealing with outsourced partners in a commercial environment as well as a strong understanding of governance / control / compliance / audit environments.
Analyze the Real Estate portfolio to avoid the risk that could result in financial or reputational loss to Union National Bank.
The Premises Risk function is responsible for the reporting and management of real estate risk across the property portfolio, for instance potential risk to our customers and colleagues Additionally, I play a key role in supporting the UAE roll out of the Corporate Real Estate risk agenda and model.
High analytical skills.
Manage VIP’s portfolios.
Involved in implementation of banks credit policy & procedures to be implemented to reach an acceptable level of risk.
Maintain awareness of the bank policy and operations by holding weekly meetings to share ideas, questions, and inquiries about the banking operations for the staff of the branch
Ensure adherence to branch process and report deviation to reach acceptable audit rating.
Develop ownership attitude for customer complains to insure they are addressed properly and promptly.
Act as the first assistant of the branch manager and act as branch manager supervise & administer the operating functions of the branch in the absence of branch manager.
Review the daily activity for all the staff members to review the whole transactions posted during the day to maintain accuracy of the branch operations.
Prepare all the monthly reports given to the concerned departments such as the over dues report, the individual target achievement for the staff in the branch, the outstanding position of the branch and assets, liabilities and net profit achieved,
Schedule work and coordinate personnel & plan the activities of the branch
Responsible of the real estate loans in accordance with the credit administration Division as it is part of the corporate banking finance and also disbursing of the amounts agreed to be financed to purchase the property
Responsible of the finance against securities in terms of the whole mechanism of the process.
Handled responsibilities of branch manager as acting branch manager in many occasions with official delegation with full Branch Manager Power. (Aug 2007, Mar 2008, Aug 2008, Nov 2008, Aug 2009).
Managing a team of three customer service officers and two customer service representatives, organizing and distributing and following up the financial and non-financial targets.
Senior sales and Marketing Officer (Personal Loans Department)
Responsibility:
Reach with the customers to full satisfaction, to know exactly what the customers’ needs are, and what will fit them.
Selling two types of loans (Easy Personal Loans and Salary Transfer Loans) Responsible to cross sell the customers with the bank products and service to achieve sales targets and answering all the customers' inquires
Working at the call center as Marketing officer, business analyst and financial consultant. A part of my job is to reach with the customers to full satisfaction, to know exactly what the customers’ needs are, and what will fit them. At the same time, I am responsible to cross selling the customers with the bank products and service to achieve sales targets (over the phone) and answering all the customers' inquires about their accounts and all the bank services and products.
Narrative Description:
• Handling remote relationship with customers/non customers (especially VIP ones & those with critical cases) by serving their needs and developing business (attracting new clients, cross & up selling to existing clients) from the inbound contacts received by the different channels (phone, fax, email)
Duties & Responsibilities:
• Direct orders to the appropriate department/responsible to be processed
• Handle critical calls transferred by CSRs
• Handle VIP calls transferred by CSR or routed directly by IVR
• Transfer the call to the Customer Service Supervisor if necessary
• Organize appointments/send messages to account officers
• Direct the client to other points of service if necessary
• Use, enrich and update “customer data base”
• Cross sell products and services to existing clients according to Customer Center processes
• Conduct inbound campaigns to develop business by attracting new clients
• Submit to Customer Service Supervisor any idea to better serve the client
• Handling “light” back office operations
• Worked as a trainer, responsible for training (new comers) agents on how to close sales over the phone (sales techniques).
• Responsible for the QA (Quality assurance) for the call quality and monitoring the agents to know exactly what are the week points and how we can solve it to make farther progress and to achieve the targets service.
Ameco-Tech is an international call center. We were closing sales over the phone targeting the U.S., U.K. and Canadian markets. We worked for the largest companies and brand names in the U.S., U.K. and Canadian markets. You will find below, as an example, some of the companies' that we worked for.
Responsibility:
• Worked as a Training manager, responsible for training (new comers) agents on how to close sales over the phone (sales techniques).
• Responsible for a whole floor contains 150 seats, maintaining their performance on the phone and coaching them.
• Responsible for the QA (Quality assurance) for the call quality and monitoring the agents to know exactly what are the week points and how we can solve it to make farther progress and to achieve the company's targets.
1. U.S. Campaigns
• Dish Network
• DirecTV
• Voice Mail Central
• A T & T Wireless (wireless service company in the states)
• Tele-Spire PCS Wireless
• Sprint PCS Wireless
• Trace It
• ADT Security Services
2. Canadian Campaigns
• Bell Mobility (largest wireless service provider in Canada)
IT Manager
Primary Level: MLS Language School – English Education in Private School Secondary Level: Hay El Andalus School Tripoli Higher Education: University Of Helwan Faculty of Computer Science & Information Systems BSc in Information Technology (IT) Grade: Good Graduation Project: We were a team of three members; we developed huge Data Base for HR Department of Helwan University (Computer Science & IT). We transformed all manual work into computerized systems (including Promotions, Recruitments and allot of other reports). We have generated a huge number of reports for all the employees, and for all their activities. I was responsible for Data Base developing, GUI (Graphical user interface) interface designing, Code generating and Validation. Tools Used: Microsoft Visual Basic 6 Microsoft SQL Server 7 Grade: Excellent • Dealing with all kinds of people with different positions and educational backgrounds is a strong point. • Well equipped for negotiations and capable of working in a teamwork environment. • Excellent communication skills. • Ability to work under pressure. • Able to learn new tasks quickly. • Self-motivated, dependable and goal oriented. • Good presentation skills. • Ability to work individually and as a co-operative team member. • Ability to train people and to deliver the message easily. • Fundamentals of Database Systems. • Systems Analysis and Design. • Computers and Information Systems. • Probability and Statistics. • Information Systems and the Society. • Database Management Systems. • Operating Systems. • Artificial Intelligence and Expert Systems. • Simulation. • Operations Research • Marketing and sales (Ameco-Tech 4/2003 Canadian trainer) • Management. (Ameco-Tech 4/2003 Canadian trainer) • Coaching and training. (Ameco-Tech 4/2003 Canadian trainer) •
