Recruitment & Administration Officer
The Petroleum Institute
Total years of experience :9 years, 7 Months
Providing clear and accurate information about The Petroleum Institute and its programs,
policies, admission requirements. Listening, recognizing, and considering the needs of our
prospective students in order to provide them with the educational solutions. Assisting
prospective students with the details of the application process.
Review student documentation submitted to support application for admission, including
verifying completeness and authenticity of documents and preparing electronic student file.
Planning and coordination of recruitment and yield events including, scheduling participants and presenters, booking venues, coordination of roles with faculty-based recruitment professionals.
Coordinating and tracking PI recruitment inventory.
Assisting both the Enrolment and Registrar’s Office when needed and ensuring tasks get
completed in a timely manner pertaining to the intake period. Actively involved in the ongoing development, implementation and maintenance of new initiatives within the Admissions and
Registrar’s Office.
- Responsible for supporting the Training team with the coordination of company-wide training initiatives and projects in conjunction with the Manager, Training & Development, the coordination of training schedules and programs for employees and updating and maintaining revised training documentation and e-learning content.
- Also liaised with hiring managers with regards to their hiring needs and administering the full cycle recruitment and selection process including maintaining the recruitment applicant tracking systems in Taleo, HRIS and recruitment metrics and reporting in Excel.
- Provided support to the Payroll & Employee Programed team with various initiatives, including presentations, audits and in the preparation and collation of quality metrics data, as well as other HR projects as required.
- Executed project coordination tasks such as: project scope, meetings as required including minutes of major decisions, status updates, project tasks, and prepare staff communication documentation as required.
- Performed administrative functions including, but not limited to, answering phones, correspondence (written and verbal) with customers and internal Rogers employees, filing and other duties deemed necessary. Assistance to team members on company programs and processes. Customer satisfaction/verification through coordination and communication with all new and existing customers.
- Coordinated department meeting needs such as booking meeting rooms and Tele-Presence, drafting meeting agendas, preparing and organizing presentations, ordering catering and/or making reservations. Assist with monthly status reports and scorecards for the team (e.g. team performance information, ad hoc reports, project and department status reports, and milestone achievements). Provide guidance on expense report completion for leadership and team members.
- Scheduled appointments for people interested in new services. Workforce administrator - documented employees and contractor changes, new hires. Preparation of other reports and presentations required by management. Managing and maintaining confidential information. Assisting with special projects as required.
- Provided efficient and courteous customer service. Answered customer inquiries regarding products, policies, etc. Resolved customer complaints according to established guidelines.
- Followed tactical service routines, best practices processes and procedures on all administrative and operational activities within the branch. Shared information with peers by channeling ideas, new methodologies, customer feedback, and processes or system enhancements to the Supervisor.
- Provided both inbound and outbound support for any account, policy, procedural, and other billing inquiries. Accountable to customers by providing a proactive approach to support, monitor and provide solutions in an effort to enhance First Contact Resolution.
- Provided input to supervisors on continuous improvement initiatives to enhance or remove any obstacles or issues impeding the provision of service. Looked for ways to increase operational efficiency via automation and process improvements.
2013 Bachelor in Human Resources Management Athabasca University
3 year Advanced Diploma in Business Management - Human Resources
2006 High School Diploma Abu Dhabi Grammar School (Abu Dhabi, UAE)