Software Project Manager
Commercial International Bank CIB
Total years of experience :8 years, 5 Months
● Collect and review low level requirements based on the nature of the project either IT infrastructure or software application
● Attend demo session for the applications prototype and agree on UAT scenarios.
● Work on reviewing deliverables after execution with tech team
● Create stakeholder register and risk register at project initiation.
● Attend project kickoff meeting with project and vendor team.
● Create follow-up plan with project stakeholders based on project timeline and milestones.
● Create resource management plan for dedicated project resources.
● Manage multiple projects (IT & software Applications) in both implementation and transition phases while adapting to agile practices.
● Understand internal customer needs and values to ensure customer satisfaction and achieve organization target CSAT.
● Create project documentation and insure adequate project closing.
● Handling projects for critical public accounts (Ministry of Interior )
● Follow up on the whole business cycle from end to end
● Manage the logistics to insure on time delivery. Create the project plan.
● Daily follow up on the technical team during the implementation phase.
● Handling the change requests raised from the customer.
● Work on the project documentation for project closure.
● Full awareness of the business lifecycle of the projects,
● following up on the bank letter of guarantees and the payments according to its terms
stated in the contract.
• Fulfilling customer orders and ensuring delivery of these orders within the deadlines.
• Working on multiple projects within implementation in transition phase.
• Working in multiple network projects including services (LAN, WAN, Meraki, Lync, SD-WAN).
• Used agile techniques within some of my projects.
• Conducting weekly meetings with stockholders in order to follow up on milestones and overall project progress.
• Closed many projects successfully with several corporate diamond customers.
• Achieving CSAT and NPS.
• Managing the needed resources efficiently within the project coast and requirements.
• Managing the workload within different time zones (working oncall)
• Fulfilling customer orders and ensuring delivery of these orders within the deadlines.
• Working on multiple projects within implementation in transition phase.
• Working in multiple network projects including services (LAN, WAN, Meraki, Lync, SD-WAN).
• Used agile techniques within some of my projects.
• Conducting weekly meetings with stockholders in order to follow up on milestones and overall project progress.
• Closed many projects successfully with several corporate diamond customers.
• Achieving CSAT and NPS.
• Managing the needed resources efficiently within the project coast and requirements.
• Managing the workload within different time zones (working oncall)
Work as GLA (Atlas Copco) DCSC network specialist agent: dedicated to all Atlas Copco international network problem around the world.
Monitoring system and customer products and capture the alerts and events as appropriate. Observe customer’s network and troubleshoot them to restore the connections that are down remotely.
• Deployment, configuration and troubleshoot for Cyberoam UTM in the network.
• Find the best way to secure Customer LAN .
• Develop and maintain local networks in ways that optimize performance.
July, 2007 Anabed El-Petrol, Trainee
Skills gained (communication skills, team work, interpersonal skills,
got introduced to HF and HF devices, voice over IP communication system,
old telephone central system)
July 2014. AASTMT, Bachelor of Science, Electronics and Communication Engineering, Grade: V.Good Graduation project: Excellent, Detection Of breast tumor in mammogram images using Matlab.
2009 Mnara Modern High School Certificate, Grade: 90.3 %
URL removed due to policy violation. Please contact support for further information.