Operations Manager
Lagardere travel retail
Total years of experience :20 years, 1 Months
Below is the main role:
• Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
• Develop operations systems by determining product handling and storage
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain safe and healthy work environment
• Update job knowledge by participating in educational opportunities; reading professional publications
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Run a safe, injury/accident free workplace
• Responsible for all aspects of vehicle and heavy equipment rentals
• Establish contracts and pricing and ensuring proper maintenance
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Serve as primary point of contact when there are customer issues related to equipment quality, customer service• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with Operations Director and management team to set and/or implement policies, procedures and systems and to follow through with implementation.
• Communicate all operating policies and/or issues at department meetings
• Work closely with the category managers and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses.
The primary roles as below:
• Lead an engaged team to ensure the overall effective performance of the store: maximize contribution, deliver the annual budget targets and an excellent customer service.
• Create and facilitate at all levels a strong working relationship with the airport authorities in view of creating business opportunities and facilitating contract extensions.
• Continuously improve the quality of the team, capabilities and profitability of the store.
Responsible for: Assistant Store Managers and Store Team Members.
Key Responsibilities
• Maintain a store team capable of producing the outputs required and lead such team so that they are fully engaged and collaborate competently towards the goals set.
• Contribute towards creating a positive company culture and at all times behaves in a manner consistent with achieving the company's objectives.
• Participate in creating an annual budget consistent with the Airport Manager’s and company’s business plan.
• Deliver the components of the annual financial plan (benefits/costs) related to the store.
• Continuously improve operations productivity (revenues, expenses, contribution).
• Regularly review the profitability of the store and implement corrective actions as needed.
• Ensure optimal stock levels.
• Improve operations quality towards excellence (customer service, product knowledge and advisory, stores and staff to have highest standard of presentation at all times, etc.)
• Be visible on the shop floor and encourage supervisors to do the same and to work flights as part of everyday duties.
• Develop and maintain key relationships with the airport’s team. Actively attends and participates in all retailer’s meetings and/or terminal promotions.
• Ensure implementation of promotions and monitoring of performance.
• Ensure respect by all staff of rules and requirements of Airport, Customs, Intelligence and Security and any other relevant body.
• Contribute to the business and budget planning for the categories.
Ensure the deployment of the Category strategies to the field and Sales Teams
• Develop the country Category Analysis (category analysis, vision, key sales drivers, and concept sells, retail performance standards) to equip the Sales and multi-functional resources with the right info to be considered by the customers as the category experts.
• Define and align within the company the Sales Fundamental objectives and funds needed
• Develop together with other departments the right and complete plans to achieve Sales Fundamentals and volume objectives by category and brand. Ensure promotional plans are within the promotional guidelines.
• Develop the plans and concept sell to ensure success of the new initiatives.
• Develop the in-store materials and plans aiming for a clear in store persuasion.
• Work with Sales Account Executives to ensure Customer Annual Business plans are consistent with the business priorities and categories Action plans to deliver the objectives.
• Work and coordinate with the Sales Account Executives to implement co-marketing plans in the key customers.
• Work closely with Logistics planners on supply planning.
Contribute to forecasting process/Work closely with the demand management team
• Analyze and have a clear picture of the competitive information
• Lead the development of the plans or concept sell needed to maintain brand competitive edge.
• Search and re-apply proven success models
• Ensure the system/ tools and availability of info. to follow up results and place corrective action if needed
Below is the main roles:
•Team Commitment: Blend well with all departments and other cross-functional teams to understand and facilitate the working needs and add value by facilitating delivery of overall department targets.
•Objective Analytical Power: Clearly understand specific task requirements and find simplified and efficient solutions to issues and processes
•Customer Orientation: High motivation to deliver beyond the job with a strong feeling of ownership and a feeling of being in charge of the job execution.
•Work with the marketing team in ensuring local strategies and channel incentives plans are made
•Work closely with the Sales Management to clearly demonstrate sales forecasts, achievements and a strong understanding of price segments
I was working as senior marketing supervisor, i was responsible for promoting all the program courses that held by center and assist people to build good database of training programs
I was responsible for for the sales of the home furniture in the store and achieving target, provide high ended customer service, follow the installation of purchased pieces and do after sales surveys to care about our customers.
From July 2003- To March 2005 | maintaining the hardware and software
EL-Hytham Group for Computer Ser vices | EL-Wehda street - Giza-Egypt.
May/2009 Faculty of commerce (Accounting) - Cairo university Grade Good 73.5%. • Certificate of attending a sales diploma by Dr/ Ibrahim EL-Fiky. • Certificate of attending powerful communication by Dr/ Fouad Attia. • Certificate of attending a communication skill and emotional control by Dr/ Ibrahim EL-Fiky. • Trainee at" Removing negative feelings and enjoy your life" by Mr. Ehab Maged. • Trainee at "The six thinking hats" by Zedny human development team. • Trainee at "Negotiation skills" by Dr/ Hesham El-Amed.
