Customer service Representative
Abu Dhabi Distribution Company
Total years of experience :3 years, 8 Months
As management acknowledged my efforts in our fast-paced environment, they have added additional tasks including inbound, outbound calls, emails, chat, Abu Dhabi Government platform, and sign language chat which made my job more entertaining and challenging. Since i have started with ADDC, i received star of the month two times and i have been a part of any team available in charge of any communication channel in our contact centre.
Handling Accounting transactions on a Version program such as
Accounts payable and receivable.
Plus handling documents and store them
Gathering information about residents in Abu Dhabi for governmental statistics
High school: Al Motanaby, Abu Dhabi, UAE Currently studying in Abu Dhabi university (HR), Abu Dhabi. UAE Having academic Ielts certificate with rate 5.5 Call Centre Skills * answer phones professionally * respond to customer inquiries * research required information using available resources * handle and resolve customer complains * provide customers with product and service information * process orders, forms and applications * identify and escalate priority issues * route calls to appropriate resource * follow up customer calls where necessary * complete call logs * complete call reports * arrange appointments for patients and follow up Profile/Highlights • Disciplined, organized and have a strong sense of responsibility. • Excellent communication and interpersonal skills combined with strong customer service. • Analytical and problem solving skills. • Proficient in Windows, MS Office, WordPerfect, Excel, PowerPoint and Internet research. • Highly adaptable and able to work in a multicultural environment, as part of a team and independently with minimum supervision. • Fluent in Arabic & English (Spoken & Written)