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ahmed adam hamidi, International Sales Representative

ahmed adam hamidi

International Sales Representative·Dubai Duty Free

Morocco

Master's degree, Automotive Aeronautical Engineering (Quality Management)

Work experience

Total years of experience: 6 years, 5 months

International Sales Representative

November 2023 - January 2026

Dubai Duty Free

Dubai, United Arab Emirates

November 2023 - January 2026

• Provided exceptional support to diverse clients, enhancing their experience and satisfaction.
• Achieved and surpassed sales goals through effective communication and persuasive techniques.
• Developed a deep understanding of products, enabling informed recommendations and solutions.
• Collaborated with cross-functional teams to ensure quality standards were met in all client interactions.
• Leveraged strong interpersonal skills to foster relationships, contributing to a positive team environment.
• Adapted to various roles, showcasing versatility in quality control, teaching, and sports association duties.
• Engaged in continuous learning to stay updated on industry trends and best practices.

Company industry:
Retail & Wholesale

Junior Quality Engineer

January 2020 - January 2022

MSA Gallet

Mohammedia, Morocco

January 2020 - January 2022

• Executed rigorous product conformity assessments to ensure compliance with industry standards.

• Analyzed failures to identify root causes, leading to actionable improvements in product design and manufacturing processes.

• Enhanced quality assurance protocols, resulting in a significant reduction in defect rates and increased customer satisfaction.

• Collaborated with cross-functional teams to implement quality improvement initiatives, fostering a culture of excellence.

• Developed training materials for team members, emphasizing best practices in quality control and product safety.

• Leveraged data-driven insights to inform decision-making and optimize quality management systems.

Company industry:
Security & Fire Systems

Call Center Sales Agent

January 2016 - January 2018

Big Call,

Casablanca, Morocco

January 2016 - January 2018

• Leveraged communication skills to manage outbound sales calls, fostering strong relationships with potential customers.

• Successfully achieved and exceeded sales targets by employing strategic objection handling techniques.

• Utilized CRM tools to meticulously maintain records, ensuring data accuracy and enhancing customer satisfaction.

• Developed a keen eye for detail, which is essential for quality control processes in engineering roles.

• Embraced a passion for teaching and mentoring, sharing knowledge in both sales techniques and sports association practices.

• Demonstrated adaptability and teamwork as a sports association official, promoting collaboration and community engagement.

Company industry:
Call Centers & Customer Care Outsourcing

Education

Ibn Tofail University

January 2020

January 2020

Master's degree, Automotive Aeronautical Engineering (Quality Management)

Morocco

GPA (rating): Excellent

GPA (rating): Excellent

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ANALYTICAL SKILLS
Intermediate
ANALYTICAL SKILLS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PRODUCT KNOWLEDGE
Intermediate
PRODUCT KNOWLEDGE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
SALES
Intermediate
SALES
Intermediate
UPSELLING
Intermediate
UPSELLING
Intermediate

Languages

English

Beginner

French

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Lean Manufacturing
Ibn Tofail University
Aug 2020

Hobbies and interests

Swimming
Swimming
Songwriting,
Singing,
Music production,