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فاطمه  احمد, **Sales & Customer Service Representative**

فاطمه احمد

**Sales & Customer Service Representative**·EY

Egypt

Bachelor's degree, طب

Work experience

Total years of experience: 5 years, 6 months

**Sales & Customer Service Representative**

January 2021 - Present

EY

Cairo, Egypt Remote

January 2021 - Present

Generated and qualified leads, converting prospects *
into paying customers
Consistently achieved and exceeded monthly sales *
targets
Conducted outbound and inbound calls to promote *
products and services
Applied upselling and cross-selling techniques to *
increase revenue
Handled customer objections professionally and *
closed deals effectively
Maintained strong customer relationships to ensure *
repeat business
Managed high-volume interactions while *
maintaining performance quality

Company industry:
Call Centers & Customer Care Outsourcing

Customer service

January 2023 - April 2025

Emirates Telecommunications Corporation

Cairo, Egypt Remote

January 2023 - April 2025

Company industry:
Call Centers & Customer Care Outsourcing

Education

جامعة المنصورة

August 2031

August 2031

Bachelor's degree, طب

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
PERSUASIVE COMMUNICATION
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English

Expert

Arabic

Native Speaker

Memberships

حزب بلال

رئيس خدمه عملاء

May 2023

Training and Certifications

Certifications
certificate of English
Toefl
Jan 2022
certificatef Appreciates
Vodafone egypt
Oct 2023
we company
We Teleoanonicaton
Jun 2025

Hobbies and interests

A lot of…..

My name is Fatma Ahmed Shalaby, and I am applying for the Customer Service Representative position. I am a highly motivated person who is known for excellent communication skills, a positive attitude, and the ability to handle customer needs with patience Hobbies & Interests: Reading, Translation, Communication, Problem Solving, Volunteering