Senior IS Support Engineer
ITWorx
Total years of experience :12 years, 10 Months
- Troubleshooting network connectivity as well as maintaining workstations and servers covering both
hardware and software.
-Troubleshoot and solve hardware, software and network issues..
-Troubleshooting system and network problems and diagnosing and solving hardware or software
faults.
-Support LANs, WANs, network segments, Internet, and intranet systems.
- Deploy workstation and server operating systems and Microsoft applications.
- Manage Active Directory users and SourceSafe access permissions
- Create and manage physical and virtual machines for development needs.
- Create inventory, monitoring and performance reports.
- On Call 24/24 hr. a day, 7/7 days a week for prevention support
- Implement fully virtualized environments
-Deploy a backup solution's for data center
-deploy a live migration for data center
-installing and configuring SharePoint and SQL servers & Visual Studio
-ManageEngine ticketing system
- ManageEngine AD Manager Plus
- ManageEngine opmanager
-Veeam one reporter
-VMware vSphere 6.5
-Microsoft Azure
-O365
-VMM Implementation
-NAS Storage (Synology)
* Support for 80 user around Egypt for three location
* monitoring the network
* conduct presentation for computer software to improve skills of employees (Microsoft Office)
* Active Directory for Windows server 2008 r2
* Group Policy
* entry Sales Force Cases around the day
* joining the PCs to domain and handle user account
(resting password and unlock user account ).
* configure the routers and switches .
* handle the connection with ISP (lased line, micro waves )