أحمد عادل سليمان عيسى

 Provide Support for the delivery channels area (E-Banking applications are running at ABC bank like, ATM, Swift, ABC online, ACH, etc.).
 Participate in all Delivery Channels Projects.
 Perform business analysis to ensure the change request validity and its alternative solutions.
 Ensure quality improvements for banking application changes.
 Application analysis may be required to perform troubleshooting or to apply new changes.
 Control the testing process.
 Participating in core banking system (CBS) improvement.
 Handling issues for Non-Core Banking Applications.
 create adhoc reports if required
 Handling Helpdesk tracking system.
 Support charges and bills for delivery channels products.
 Support SLAs management with third party and vendors
 Coordinate for technical installation, configurations and support.
 Improving availability of ATM by minimizing it’s down time.
 First line of support regarding ATM electronic journal and availability incidents.
 Ensure ATM services and interfaces are up running.
 Supporting for ATM new release and bug fix.
 Supporting the installation of new ATM remotely or onsite.
 Responsible for terminal master key (TMK) storing and installation.
 Communicate ATM logs to NCR for unexpected incents handling.
 Deploy and install new products Ads and newly delivered application into bank ATMs
 Supporting core and non-core applications support cases
 Conducting with end-user for testing requests, local developed changes.
 Gathering and analyzing test results.
 Assist day to day operations.
 Supporting bank end-users for their support cases.
 Maintain helpdesk system to ensure all activities are logged in a timely manner
 Ensure that all activities are approved by each application owner.
 Preparing status report extracted from helpdesk system.
 Ensure that all documents signed and approved.
 Delivering Non-core banking Solutions e.g. HR, Archiving, Legal, Asset Management, …etc.
 Gather the required features from related department and prepare all required documents like (Request for proposal).
 Communicate vendors locally and internationally to achieve business requirements.
 Arrange for onsite or remote demo for the proposed solutions.
 Preparing all required documents that facilitates vendor selection process and participate in vendor selection committee.
 Communicate PO to the selected vendor and arrange for solution UAT till go live.
 Participated in ATM switch & Debit card system migration project from EOURNET to AFS.
 Deploy new SWIFT releases in test server and coordinate for UAT and go live.
 Migrated SWIFT alliance access from workstation to web platform.
 Coordinated and attended Staff training for SWIFT web platform.
 Participating in SWIFT centralization project to transfer our production servers to Head office abroad in Bahrain.
 Extracting and filtering the current operators and the assigned profiles.
 creating flowcharts for routing schema
 Extract routing rules in the agreed format and communicate it to head office.

 Assist customers with routine account-related requests
 acting as the customer liaison between other bank departments when necessary.
 Log customer details on the CRM
 Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank
 Monitoring credit & debit card transactions from VISA reports
 Coordinate with other departments and various levels of management regarding credit risk reporting issues
 Monitors ATM status and currency usage

 Prepares special audit and control reports by collecting, analyzing, and summarizing operating information
 Contributes to team effort by accomplishing related results as needed
 Recording daily movement of cash and futures sales, purchases and receipts at Journal entries and record them on Onyx program
 Review sales invoices and detect errors and then distribute the discount rates to customers
 Distribute a special discount rates for clients and record the action at statement of account.
 Distributes bonus prizes to customers with a high value purchases.
 Categorizing & posting data into Ledger &create a principled budget.
 Attract new customers and increase the loyalty of existing customers through lured by good discount rates.

Registration of the company's (Business or Individual) at the chamber of commerce, general tax & sales tax. Recording business operations, trends, costs, revenues, financial commitments, and obligations. Establish tables of accounts, and assign entries to proper accounts. Maintaining accounting records and preparing accounts and management information for small businesses. Preparing the tax forms and providing the necessary financial and tax planning advice to commercial clients. Represent clients before taxing authorities and provide support during litigation involving financial issues. Compute taxes owed and prepare tax returns, ensuring compliance with payment, reporting and other tax requirements. Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems. Documents financial transactions by entering account information. Develop, implement, modify, and document recordkeeping and accounting systems, making use of current computer technology. Prepare financial report by analyzing and researching all the accounting data and provide this financial information to the firm management team. Make effective use of all the data and resources thus meeting the needs of the client. Preparing financial statements, including monthly and annual accounts. Complies with federal state and local financial legal requirements by studying existing and new legislation, enforcing adherence to requirements and advising management on needed actions. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Liaising with clients (individuals or businesses) and providing financial information and advice. Liaising with internal and external auditors and dealing with any financial irregularities as they arise. Detecting and preventing fraud (forensic accounting).
Performing tests to check financial information and systems. Prepares special financial reports by collecting, analyzing, and summarizing account information and trends. Secures financial information by completing data base backups.

Outbound Vodafone telesales agent : Conducting sales presentations to provide new offers, Attract new customers, Determines customer requirements, Conduct client or market surveys in order to obtain information about customers complains & satisfaction. Making appointment for recall or transfer call when call is not sales related, Add customer’s information into database & update information on returning customer, Maximize opportunity of call by either selling products to customer. Achieve agreed upon sales target by Identifying opportunities to improve sales process & share learning’s with other agents and team leaders & handling customer complains, which requires multi-task & exemplary performance record.