Certified Service Manager
United motors company
Total years of experience :18 years, 7 Months
- Manage the service department to ensure the customer's needs are met, and maintain employee retention and satisfaction.
- Manage the reception area and ensure that the reception team is processing all inquiries accurately.
- Monitor the workshop load and the job quality through quality control inspections, come back reports.
- Leading, monitoring, motivate and inspiring the team by providing guidance and support.
- Monitor service Center environmental and safety issues and ensures facility standards are maintained.
- Developed enhanced solutions for Fix It Right First Visit to significantly improve the working process to meet the customer needs.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitor budget and conduct a monthly analysis of key performance indicators (productivity, efficiency, labor utilization, labor sales, labor gross profit) and expenses.
- Ensure customer satisfaction and monitor complaints resolutions.
- Maintain employee retention and satisfaction and Establish yearly staff training targets.
- Supervising the implementation of a company free check-up campaigns for customer retention.
- Monitor service Center environmental and safety issues and ensure Toyota's facility standards are maintained and job quality through quality control inspections, come back reports, complaints.
- Implemented innovative programs to increase employee engagement and reduce turnover.
- Conduct weekly analysis of key performance indicators (productivity, efficiency, labor utilization, labor sales, labor gross profit, labor sales/repair order) and expenses.
- Manage the center reconditioning operations in terms of the facility, manpower, and logistics to ensure the proper utilization of all the service facilities also, maintains the equipment in proper working condition.
- Monitors the working process and make sure the reform work is done with high quality and forward the productivity and quality reports to the used car department management.
- Supervision of the used car recondition center and manages the service process and develops technical skills which include work allocation, training, and problem resolution.
- Maintained workshop activities in line with budget requirements.
- Supervision the scheduled maintenance and repair the used car reconditions equipment to maintain optimal performance of all equipment.
- Identified the weak areas in need of improvement and developed plans to correct them.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Fostered a positive work environment by consistently treating all employees with respect and consideration.
- Responsible for workshop equipment maintenance tasks for achieving the workshop target.
- Monitor the workshop environmental and safety issues and ensure Hyundai facility standards are maintained and job quality through quality control inspections, come back reports, complaints.
- Take all necessary actions to resolve customer complaints in the shortest possible time.
- Maintain employee retention and satisfaction.
- Maintained workshop activities in line with budget requirements.
- Attended monthly safety meetings to ensure machine operation safety.
- Maintain employee retention and satisfaction and Set and monitor realistic and achievable service targets.
- Monitor service center environmental and safety issues and ensure Toyota's facility standards are maintained.
- Performed routine preventive maintenance to ensure that the workshop machine operated efficiently.
- Take all necessary actions to resolve customer complaints in the shortest possible time.
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation.
- Utilize the Service Appointment system to maximize the facility and manpower capacity.
- Provide clear cost estimates and keep customers informed of work progress.
- Monitor the work progress and keep customers informed of any cost changes.
- Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges.
- Improved productivity by highlighting deficiencies via the back-job report and recommendations to change or get the new special tools or by directed ON-JOB training for the technicians to improve their productivity.
- Improved the performance and raising the technical level of engineers, supervisors, and technicians through training courses.
- Provided the required technical information and recommendations inspections to the technicians to detect the actual reason for any mechanical or electrical defective and using the troubleshooting process to find it and fix correctly and write a technical report for any up normal problems "QIR" and send to KIA Motors for advice.
- Ensure speedy maintenance and repair through clear identification of customers’ needs and accurate repair order preparation and Utilize the Service Appointment to maximize the facility and manpower capacity.
- Provide clear cost estimates to the customers and keep them informed of work progress.
- Monitor the work progress and keep customers informed of any cost changes.
B.Sc. Mechanical Automotive Engineering