AHMED ISHAQ AHMED

- Installing and configuring computer hardware, software, systems, , printers, and scanners.

- Responding in a timely manner to service issues and requests.

- Providing technical support across the company.

- Managing fingerprint devices, Troubleshoot and configure it.

- Escalate ticket to related Group.

- Troubleshoot network issue remotely.

- Repairing and replacing IT equipment as necessary.

- Possibly training junior staff.

- Purchase IT equipment and prepare Quotation.

- Manage IT Assets

- Create Tickets, follow up and Escalate tickets to related Groups.
- Reset, Unlock domain password.
- Troubleshooting Network End user issue remotely.
- configure and install printers.
- Troubleshoot and resolve Windows 10 and Outlook issues.
- Users Query / Handling issue.
- Install, configure, and upgrade PC software.
- Create share file for users.
- Create backup file for users.
- create report for daily ticket handling and calling records.
- Reset and unlock SAP password .
- Change SAP user Approval assignment.
- Guide and instruct users how to use IT equipment and software.

- Pcs and printers maintenance and troubleshooting.
- Local network cabling.
- internal and local network maintenance and troubleshooting.