Executive Assistant To Executive Director
Aldairy for recruitment the Egyptian abroad
Total years of experience :11 years, 11 Months
• Introduced new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance.
• Established new customer service and problem resolution processes to improve client satisfaction rates.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
• Prioritized and allocated valuable resources to meet business targets.
• Achieved regulatory compliance with no adverse audit findings for facilities, documentation compliance or safety.
• Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
• Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
• Oversaw department-wide transition into use of \[Software\] to consolidate and modernize sales team work output.
• Regularly updated and edited content for websites.
• Foretasted marketing trends based on previous data to adjust campaigns and maximize sales.
• Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success.
• Developed campaigns and specific marketing strategies for clients.
Surpassed growth targets and revenue projections by coordinating and planning product sales.
• Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
• Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Prospected at least leads each month and leveraged sales skills to achieve consistent conversion rate.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Attracted new clientele and developed customer relationships by hosting product-focused events.
• Capitalized on multiple upsell opportunities with new and potential customers, resulting in increase in revenues.
• Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
• Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
• Maintained up-to-date knowledge of product and service changes.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to customer requests for products, services and company information.
• Met all customer call guidelines including service levels, handle time and productivity.
• Provided basic technical support for clients on wide range of company products.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Surpassed growth targets and revenue projections by coordinating and planning product sales.
• Targeted new markets and increased sales through proactive sales and negotiation techniques.
• Established and maintained accounts over
• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Presented products to clients with dynamic presentations and innovative descriptions to broaden audiences.
• Executed successful budget, talent and sales campaign development.
• Listened closely to customer needs and ascertained appropriate solutions within expected price range.
• Promptly corresponded with all applicants and coordinated and conducted interviews.
• Hired employees and initiated new hire paperwork process.
• Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
• Screened all applicants based on qualifications and background to meet and exceed rigorous standards.
• Explained all of human resources policies, procedures, laws, standards and regulations to each employee.
• Collaborated with management to build and implement effective, modern employment policies.
مشروع التخرج كان عبارة عن موقع الكتروني لشركة توظيف بالخارج مرتبط بقاعدة بيانات تم تطويرها لتسجيل بيانات الباحثيين عن فرص عمل و بيانات الشركات و العملاء