Senior Windows System Engineer
geidea
Total years of experience :18 years, 4 Months
Geidea has evolved into a leading and fully licensed payment service provider offering digital banking technology, Point-of-Sale (POS) Terminals and business management solutions serving both financial institutions and small businesses in retail and digital commerce.
• Working with multi-sites in various locations (Egypt, India, KSA, and UAE) plus working in a hybrid work environment and reporting to my manager in Saudi Arabia.
• Use ServiceNow as a ticketing system to support user’s requests and be responsible for opening IT changes requests.
• Dealing with Microsoft Active Directory Administrative Tier Model and Windows PowerShell.
• Working with virtualization environments such as VMware, Nutanix, dealing with IAAS environments based on OCI (Oracle Cloud Infrastructure), and dealing with Veeam Backup and Replication v11.
• Work with BeyondTrust PAM (Privileged Access Management) platform to access servers in different regions outside Egypt integrated and work with Mpass Multi-Factor Authentication by creating and managing user access, dealing with security antivirus and agents such as Trend Micro, Splunk and tenable.
• Working with different teams like Cyber Security to apply security vulnerabilities and work to implement and apply the needs and requirements of the SAMA Saudi Central Bank.
• Applying patching and updates for Servers by HCL BigFix v10, securing new Servers by installing the software required and applying security vulnerability.
• Provide local and remote Tier 2 and Tier 3 systems support, including advanced independent troubleshooting and resolution documentation.
• Give Support on-call based on rotation schedule during our NOC team provides monitoring of infrastructure 24/7/365.
• Build Experience with developing processes that relate to my team and other multiple teams regarding actions that need to be taken based on open changes that have been done and give knowledge transfer to team members.
• Work on updating knowledge base transfer for innovative ideas and fix issues with team members.
Abu Dhabi Islamic Bank -Egypt (ADIB-Egypt)an award-winning bank that started its operations in Egypt after the acquisition of the National Bank for Development (NBD), through the Emirati consortium between Abu Dhabi Islamic Bank and Emirates International Investment Company (EIIC) in 2007.
• Be a part of the Infrastructure Team to support the bank and user's needs depends on the different rules we do.
• Use HP Service Manager as a ticketing system to support user’s requests and responsible to open IT changes when it is needed.
• Administrate a large Infrastructure Environment (+2000 Employees) with different Applications (Active Directory, GPO, DNS, DHCP, Exchange Server, CA, and SCOM).
• Use Microsoft Active Directory 2012R2/2016 by working with Groups and managing access to resources over it and make cleaning for Ex and Disabled users and Group Policy, working with a file server and managing permission for users and Microsoft Exchange 2016 by having a responsibility to create mailbox for the user, managing mail permission over the distribution list and create it, monitor the database over DAG, monitor the mail quote and send & receive connectors.
• Working with Microsoft PAW “Privileged Access Workstation” and Active Directory Administrative Tier Model.
• Dealing with Windows PowerShell with Windows Server and Exchange depends on the need of it.
• Work with Microsoft Certification Authority Server, VMware vSphere v6.7 & 7.0, Act as Technical Support for VMware VROps v8 and VMware Workspace one AirWatch, User acceptance testing (UAT) as a test environment, work with Microsoft 365 Admin Center by dealing with Azure Active Directory and Office 365 to manage Microsoft Teams.
• Check daily low disk space for all servers by Site Scope tool and act on it, as it needs.
• Applying patching and updates for servers by SCCM or stand alone, Securing new Servers by installing the software required and applying security vulnerability.
• Installing and troubleshooting Security software such as Traps - Palo Alto, Fidelis Cybersecurity and Tripwire by working with Infra Security Team.
• Act as a Team Lead to Manage junior team members to achieve more goals and consolidate tasks between team members.
• Being a part of DC ‘Datacenter’ and DR ‘Disaster recovery’ work preparation and test.
• Working with different teams as Project Managers, Information / Infra Security, Network Security, Desktop Support, Application Support Team, and Service Desk Teams.
Projects:
From March 2019 to October 2019 - Active Directory Migration: Working as a team member in Active Directory migration from Abu Dhabi Domain to Egypt Domain Project including all servers and applications the bank users working and using it by assisting the bank, vendor “Link Datacenter” and Microsoft Teams in their work from the part of the testing in a UAT environment and move after that to the production.
From September 2019 to October 2019 - Application Servers Migrate: Working with the application team to manage to test the servers in the UAT to migrate from domain to another for testing, take the operations servers, and migrated from old Active directory domain to a new one.
From March 2021 to June 2021 - Deploy, Install and Testing IBM Security Secret Server: working with IBM & Fiber Misr to Deploy, Install and Testing IBM Security Secret Server in the UAT environment with ADIB Bank information Security Team and it is a Privileged Access Management (PAM) On-Premises Server and it makes easy to identify and secure all service, application, administrator, and root accounts across your enterprise. Through continuous discovery.
MigrationIT is based on IT recruitment & employment Assistance Company who endeavor to improve specialized IT recruitment and job finding. Our goal is to ensure that in the vast field of Information Technology the right people are brought into the right place.
• Working as outsourcing to support different clients at their locations based on a timed shift schedule.
• Act as a Senior Infrastructure Engineer and Senior Support Engineer based on the client's needs.
Client 1:
• Work as Infrastructure Engineer for the clients above and manage their entire site.
• Dealing, Negotiate and Communicate with Vendors/Partners to get the right needs for the company of Hardware and software.
• Use Vodafone Cloud Portal to Support Users Email Accounts.
• Planning and creating the corrective/preventive actions for an operational problem.
• Managing IT daily work and progress for the day by day.
• Provide a first and second level of support for employees.
• Deal and support users issue remotely by TeamViewer in case they need.
• Responsible for the installation & monitoring leased line Connection.
• Deal with a firewall such as FortiGate 60E and manage user's VPN Access.
• Vendor management for all local vendors (Telecom Egypt, TE-DATA and Vodafone)
Projects:
- Coordinate with TE Data, Central Bank of Egypt (CBE), I-Score and Systems Engineering of Egypt - SEE to establish two VPN connections between EGY Lease, Central Bank of Egypt (CBE) and I-Score in September 2018.
Client 2:
• Work as Senior Support Engineer for the client above.
• Working with ManageEngine ServiceDesk Plus ticketing system to support user’s problems and issues.
• Using Dameware Mini Remote Control to work on user issues remotely.
Client 3:
• Work as Senior Support Engineer to support user computer problems in Small Business Company.
• Working with cPanel to support the user's email system hosted at TE Data.
• Deal and support users issue remotely by TeamViewer in case they need.
• Deal with company network and internet issues.
Effvision is a US-based company, leading the way in technology. Our business model is based on our vision of efficiency. We care about your business and the growth path you have planned for it.
• Respond quickly to customer requests for immediate issues and drive to develop Infrastructure Practice and approach to customer delivery.
• Work with Microsoft office 365 and Microsoft Azure IaaS, Trend Micro Cloud-Based Management Antivirus Server, ZOHO web-based ticketing system and LogMeIn to work on the client's issues, and with the Zoom Meetings Communications solution.
• Deal with Google Admin Console “G Suite”, Adobe Cloud Service by Adobe Admin Console, Zoom, and Exclaimer Cloud to manage signature for office365, exchange, and G Suite.
• Support and work with a mixed working environment that has Microsoft Windows and Apple MAC OSX macOS 10.12, macOS 10.13 devises.
• Working Remotely from home for business needs.
IPMagix delivers high-tech solutions through a limitless combination of IP telephony, mobility and IPTV solutions to companies operating in the financial, hospitality, enterprise, retail, health, education, aviation, and real estate sectors.
• Work with Windows Server 2012 / 2012 R2 as Active Directory, DNS, GPO, and DHCP Servers, Microsoft Exchange Server 2013 and Microsoft Lync 2013, manage Windows Server 2008 as File Server.
• Install, configure and manage VMware vCenter 5.1 Server and manage ESXi hosts.
• Working with Microsoft System Center Data Protection Manager 2012 R2 to support users to back up their data.
• Install, configure and Manage Veeam Backup Server 9 to make a backup for the virtual servers.
• Make daily health checks for the Server and Network by using PRTG Network Monitor.
• Working as a Team Leader for the Help Desk Ticketing System Assign and with the OTRS web-based ticketing system.
• Act as a vendor for fenestrae to support Orange on faxination software.
Projects:
Deploy an Open Source HR Software System OrangeHRM in August 2017.
Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations.
• As part of the integration of Stream with Convergys in March 2014, my new title Senior Technical Support IT Operations as part of END USER SUPPORT TEAM of the Company.
• Work with RemoteApp and Desktop Connection to access Active Directory, DHCP and other servers/applications depend on work needs.
• Use Altiris Deployment Console & SCCM to deploy software applications, patching & updates depends on work needs.
• Work with Service Management Suite as a ticketing system to support user’s problems and issues.
• Served as a second-team leader and managing a team of four junior team members.
Stream Global Services was a BPO company acquired by Convergys through a definitive merger, with more than 37, 000 employees in 22 countries in 50 contact centers; it managed more than 100 million voice, e-mail, and chat contacts a year.
• Be a part of team in a Company as a Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member.
• Provide a 1st, 2nd and 3rd level of support for 800+ users within 2 Cairo Sites, responsible for overall functioning and performance of the IT site server’s functions via the ticketing system.
• Working with Active Directory, Printer & File Server, DHCP, Symantec SAV\SEP\SCEP, PGP encryption, and security patch updates.
• Creating Exchange Mailbox Accounts and Registering Mails, NAB files, DLs, Recertify ID files, Remove & Recreate. NSF DB files on Lout’s Domino Server 7.0 for sites.
• Assist to Network Operations, Network Engineering, Desktop/System Engineering, and Telecom by supporting internal and external networks, e-mail systems, Internet communication and telecommunications as needed for any local issues as necessary.
• Monitoring Cairo sites infrastructure servers’ devices (CPU, HDD, Memory) via Orin (Solar winds) solution + act accordingly if any alarms show up.
• Discussing outages Reasons with clients and other teams through Conference Calls.
• Applying operating system updates, and configuration changes, engaged in an outage and 24/7 on-call support.
• Adhere to company policy concerning formal process methodologies utilizing and strictly adhere to the global change process for ITIL.
Magrabi Agriculture is one of the best fruits and vegetable growers and exporters in Egypt and one of the first to obtain GLOBALG.A. P