أحمد العجيل العسكر

Partner with the CEO to architect and execute corporate sustainability roadmaps, successfully establishing the group's subsidiary (AlArabi) as Kuwait’s first biodegradable plastic manufacturer.

Direct comprehensive environmental programs, aligning eco-friendly product development with overarching business growth and revenue objectives.

Advise executive boards on achieving and maintaining rigorous ISO certifications, ensuring strict compliance with global environmental, quality, and health standards.

Spearheaded enterprise-wide digital transformation across diverse portfolios, including Industrial, Luxury Goods Retail, and Consulting sectors.

Architected and deployed resilient, secure IT infrastructures, integrating advanced ERP systems (Odoo, Microsoft Dynamics) to elevate operational efficiency.

Authored and enforced stringent cybersecurity policies and disaster recovery frameworks to protect critical corporate assets and ensure uninterrupted business continuity.

Managed technology capital investments and operational budgets, maximizing ROI while championing the adoption of AI, cloud computing, and data analytics.

Led critical national technological infrastructure initiatives, including the State Early Warning System (Cell Broadcast technology), the Technical Inspection Laboratory, and comprehensive E-Services projects.

Represented the State of Kuwait and CITRA in international delegations, including ITU (International Telecommunication Union) assemblies in Geneva, influencing global telecom standards.

Collaborated with international entities (e.g., UAE’s TDRA and NCEMA) to evaluate and implement cross-border emergency management and business continuity best practices.

Directed comprehensive CX strategies and process improvements across 61 retail branches, 108 dealer networks, and a 430-seat call center.

Conducted technical root-cause analysis on customer churn, identifying and rectifying operational inefficiencies to successfully stabilize and grow the subscriber base.

Led critical QA projects, including speed test benchmarking, touchpoint agent knowledgebase development, and the launch of the VIVA Customer Care recording studio.

Engineered and maintained a highly secure, encrypted IP network (Crypto AG) connecting diplomatic headquarters with worldwide missions.

Evaluated and deployed a top-tier secured cloud document archiving and file-sharing solution (Omnisec).

Supervised encryption protocols and managed communication equipment warehousing, ensuring zero-breach integrity of diplomatic communications.

Data Protection: Served as a Mobile Forensics Engineer, collaborating directly with law enforcement and military intelligence on highly confidential data retrieval and network record investigations.

CX Analysis: Led advanced QA testing (pre/post-launch) for products and services, conducting live "Speed Test" projects across competing networks to simulate and optimize real-user behavior.

Call Center: Promoted internally after demonstrating strong technical initiative, notably developing a mobile WAP site for employee scheduling and upgrading live-data information screens for contact center agents.