Database Administrator
Gerneral Authority for statistics
مجموع سنوات الخبرة :9 years, 3 أشهر
Database administrator and system
Service Desk Engineer
(Project in IBM (Company Telecom Mobily
We are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner also we will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company
Responsibilities
Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers’ expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services
Description for project Automatic Recognition Facial Attendance System for Students We are looking for recognition facial to student by camera using real time face detection algorithms on an Learning Management System which automatically detects and registers students attending on a lecture Goal The goal of system to be less time spending to offer accurate results and a more detailed reporting system rather than traditional methods, at the same time not interfere with the regular teaching process Scenario My Project The system is implemented using digital camera installed on a classroom, which scans the room, detects and extracts all faces from images After faces have been extracted, they are compared with an existing database of student images and upon successful recognition a student attendance list is generated and saved on a database Language and software using by Language C++ Microsoft Visual Studio 2013 OpenCV Software QT In Institute ABAD for Training and Development Training: CompTIA + Network +