IT Specialist
city cement company
Total years of experience :11 years, 8 Months
" Provides Help-desk Support for End-Users.
" Creates incident Tickets for proper task scheduling and timely response and resolution in accordance with ITIL processes
" Ensures that IT Equipment works everyday
" Ensure free flow of operations involving IT Functions
" Installs and Configures Operating Systems and Application Software on End-Users Desktop or Laptop
" Manages the configuration and performance management of all PC systems.
" Administers user passwords, data integrity and file system security for the desktop environment.
" Recommends hardware and software solutions and upgrades using established procurement processes.
" Provides functional and technical support, troubleshooting and diagnosing hardware and software problems.
" Skillfully installs, configures, monitors and repairs hardware and software in major OS platforms.
" Performs diagnostic testing on PC equipment and ensures printers were up and running at all times.
" Resolves Windows related issues, Installed and Configured imaging software for System and File Recovery.
" Maintains Backup to ensure that it can be restored and used without any problem.
1. Identify the problem and to develop appropriate solution.
2. and maintain the necessary software download.
3. modernization and development of the systems used.
4. Provide technical support to users.
5. Norms and standards developed programs used.
6. Definition of devices on a network.
7. Definition of computer accessories on the hardware.
8. diagnose crashes computers and software and perform maintenance.
9. maintenance of computer peripherals (such as printers, scanners, )
10. Installation Application
11. administrator For Printer Server and Active Directory Domain
Troubleshoot network communications and hold up the radio network