Service Desk Analyst
AL Falak Company Contractor With Aramco Saudi
مجموع سنوات الخبرة :11 years, 10 أشهر
• PC Troubleshooting (S/W & H/W
• Command Center Operation & Crowd Management
• Security Network & Command Operation
• Provide daily, weekly and monthly reports.
• Engaged in user support interactions via telephone, chat and email platforms.
• Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
• Supported smooth running of wider IT department systems and processes.
• Demonstrated solid expertise of TCP/IP network troubleshooting to resolve system errors within target timescales.
• Performed desktop troubleshooting and equipment configuration across IT infrastructure and associated facilities.
• Managed customer support cases from initial report through to resolution.
• Handled confrontational customers and applied appropriate de-escalation strategies.
• Enhanced team workflows and employeejob satisfaction by coordinating communication between managers and employees.
حل مشاكل المرضى ،مساعدة المرضى احيانا تكون مشاكلهم على الدكتور او الممرضات او تكون على الصيدلية او الاشعة
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