System Analyst
Madinah KEC
Total years of experience :10 years, 5 Months
Achievements and responsibilities: Responsible for the IT department in KEC in all of IT area like network, technical support, Data Centre, CCTV and Telephony System Part of a team which is Responsible for providing a smart solution for the smart city of
Achievements and responsibilities: worked on a team that consolidated 18 help desks for the Saudi Arabian Airlines into a single, managed call Centre providing single-point-of-contact for all inquiries, from the Saudi Airlines Employee Provide technical support for close to 21, 000 Saudi Airlines employees and contractors for diverse hardware and software trouble tickets. accurately diagnosed, documented, and resolved hardware, software, mobile device, application, peripheral, remote Participated in a project with a small team to install Windows 7 Windows 8 and Windows 10 on 500+ company computers and provided necessary supported numerous company activities by setting up and configuring laptops, projectors, video teleconference Trained System Users on-site to troubleshoot various technical issues and adjust system processes. Remote support was provided through LANDesk, PC Anywhere, and Go to Assist. Performed network administration; created user groups and user accounts; reset passwords
to operate the baggage handing system and control all the bag from the counter to the carousel and from the plane to the carousel using the some computer systems and a CCTV to watch the area
provide the item to the customer and understand the customer needs and which electronic device he need to buy and give him a good customer care so the customer repeat his visit
major : Distributed System and Security minor : Management
