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ahmed albaidhani, Customer care representative

ahmed albaidhani

Customer care representative·cupola teleservices (cts)

United Arab Emirates

Diploma, passenger handling agent

Work experience

Total years of experience: 15 years, 11 months

Customer care representative

October 2011 - Present

cupola teleservices (cts)

Dubai, United Arab Emirates

October 2011 - Present

Assisting customers with and any information, that they may require in a professional way, assisting the customers on how our services work and updating them about our services, and creating our clients daily and montly reports to show our teams progress.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Tele Sales Agent

June 2011 - July 2011

Job Hunt Consultancy

Dubai, United Arab Emirates

June 2011 - July 2011

Making sure clients were provided with information about new packages and offers and the price range of our products
Company industry:
Sales Outsourcing
Job role:
Sales

Sales Man

May 2009 - May 2010

Sheikh Mohammed Bin Rashid Young Entrepreneur Competition

Dubai, United Arab Emirates

May 2009 - May 2010

Promoting the product to future customers, moreover making sure customers have a basic knowledge about the product.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

Arab Unity School

May 2012

May 2012

Diploma, passenger handling agent

United Arab Emirates

Graduated from Arab unity school in 2009 and in 2010 completed my GED courses, and completed the passenger handling course at the zabeel institute.

Skills

Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CRM software
Expert
CRM software
Expert
MS Word
Expert
MS Word
Expert
MS EXECEL
Intermediate
MS EXECEL
Intermediate
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
CRM software
Expert
CRM software
Expert

Languages

English
Expert
Arabic
Intermediate
French
Intermediate

Training and Certifications

Certifications
certified passenger handling agent from the zabeel institute
zabeel institute
May 2012 - Jun 2012