Technical Support IFEC Specialist
Saudia Technic
Total years of experience :8 years, 2 Months
Technical Support For In-Flight Entertainment System maintenance:
• Prepare accurate and timely reports also, Document technical knowledge in the form of notes.
• Troubleshoot and identify solutions to IFE system and hardware issues replace parts as required.
• Properly escalate unresolved issues to appropriate internal teams (e.g., Technical Query).
• daily updating and review of aircraft maintenance records in a database system (AMOS).
• Refer to Maintenance Manuals of Follow diagrams and written instructions to repair a fault or set up system update or media loading or replace parts.
Trainer MS Office training
Helping the trainee pass a certification exam (data entry and word processing).
Coop Training - IT technical support:
• Ensure all problem are properly logged.
• Follow up with staff to ensure their IT systems are fully functional after troubleshooting.
• Conduct electrical safety checks on computer equipment.
•Install and configure computer hardware operating systems and applications.
• maintain computer systems and networks (LAN) .
•Investigating faults in the network.
replace parts hardware and set up Operating system
Program Description This program enhances skills of being highly adaptable to the workplace with the potential to succeed as a professional. can apply knowledge and skills to solve a of Network, also systems in terms of being to analyses, design, construct, operate, synthesis, and maintain complex networks.
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