Technical Support Engineer
Data consult
Total years of experience :13 years, 3 Months
manage service engineer at AL Hokair project
Network Device Monitoring
remote troubleshooting
supervisors of onsite Technicon's team
Management of quality of service and work on information technology and maintenance support in the exhibitions of Fawaz Al-Hokair Retail Trading Company
remote access working :
manage engine user
active directory editor
attendance ( finger print & care access) editor
troubleshooting for switches & POS
Work on the preparation of daily reports of the sites of the installation of communications equipment from operation, transmission, faults and on-site maintenance based on the reports of site engineers and follow-up with the operators working in accordance with the work system within Ericsson.
IPTV (internet protocol television equipment's:
ONT (optical network terminal ) installation& configuration.
data canter installation:
routers.
switches.
servers.
recorders installation& configuration& remotely troubleshooting
telephones installation& configuration& remotely troubleshooting.
WIFI routers installation& configuration& remotely troubleshooting.
CCTV configuration& remotely troubleshooting
SHABAKAH NET - ISP Coordinator April 2011 - Present Riyadh, Saudi Arabia Key Duties & Responsibilities: * Executive Secretary to the Director of the Technology Division * Coordinating all requirements of the department pertaining to the business and the department staff. * Drafting memo's in English and Arabic and editing the Newsletter/ Brochures, etc * Attending meetings with the Company CEO as a personal assistant * Document Control
Channels - Arabian Shopping Network
Administrative Assistant Aug 10 - Mar 11
Riyadh, Saudi Arabia
* Seals TV channels (Indoor)
* Organize transaction.
* Customer complains & document cycle control.
* Admin work as per manager request.
Mystery Land Foundation
Administrative Assistant 7 Dec 08 - 27 Jan 09
Riyadh, Saudi Arabia
* Coordinating with all the departments within the company as well as with other companies of the group to manage business communication.
* Document control and acting as an interface between the staff in all the departments of the company.
* Secretarial work.
Cisco cores of customer success manager (CSM) principles of success of multiple projects
installation of date center equipments& trapalshooting& solutions
ABEE TAMAM High School July 2007 KSA, Riyadh
