Logistics Support / Supply Chain Department
Saudi Electric Supply Company (SESCO)
Total years of experience :18 years, 6 Months
Key Responsibilities:
• Implementing logistics and supply chain plans and schedules to support all relevant operations in adherence with the set company policies and procedures.
• Handling materials requests, checking inventory, sourcing suppliers, quotation request/ review, organizing shipping/delivery of goods.
• Analyzing items and checking the quality of materials before preparing them for dispatch.
• Coordinating with all external suppliers/vendors to negotiate contractual details as well as regularly following up on timely/delivery and completion of deliverables.
• Ensuring procedural adherence with supply chain activities standards and regulations.
• Administering claim handling in coordination with the insurance company, ensuring smooth completion of the work in compliance with the set procedures.
• Generating materials discrepancy report and submitting the same to the seniors for taking further corrective actions.
• Responding and catering to inquiries/complaints from customers to prevent escalations as well as to ensure optimal levels of service.
• Establishing and maintaining collaborating relationships with customers, suppliers and supply chain staff.
Key Responsibilities:
• Responsible for bringing in new customers and boosting the bank’s profits.
• In-depth experience in banking operations and have thorough understanding of products and services offered by banking institution.
• Explained, advised on and promoted bank products/services to customers as well as initiated and opened new bank accounts.
•Answered inquiries regarding checking and savings accounts and other bank related products.
• Processed cash withdrawals as well as accepted cash and cheques for deposit and ensured accuracy of deposit slip.
• Recorded all transactions promptly, accurately and in compliance with bank procedures.
• Established and maintained effective working relationships with clients to develop new business opportunities and resolved customer complaints effectively within specified time frames if any.
Key Responsibilities:
• Provided personalized, friendly and efficient cashiering service, met customer needs and sought opportunities to extend/develop customer relationships.
• Assisted the customers, institutions and companies to open various account whilst ensuring adherence to the company standards.
• Worked in a fast-paced cash-handling environment, provided excellent customer service including processing deposits, transfers, withdrawals, money exchange, financial funds and shares with utmost awareness of fraud and loss.
• Served as Administrator with Director of Operations in ATM replenishment.
• Explained the customers, the use and functions of accounts via ATM card and net banking.
• Oversaw other activities including implementing cash transfers, processing incoming/outgoing payments including of withdrawal and deposit, cheque cashing, internal and external cheque deposit, issuing bank cheques and internal and external transfers.
Key Responsibilities:
• Implemented an integrated range of sales concepts and plans consistent with the overall organizational goals/objectives focusing on achievement of sales targets.
• Actively focused on achievement of sales targets. Expanded business reach and proactively created new sales leads / opportunities.
• Provided superior client service and ensured complete customer satisfaction by ascertaining all delivery deadlines and commitments to customers are met.
• Stayed attuned of new developments, changes in policies/procedures to enhance the quality of customer service provided.
• Kept close tabs on market dynamics and competitor activities, performed feasibility studies and recommended improvements to higher management on increasing revenue growth.
Other Training and Certifications: • The art of dealing with others • Advanced selling skills course • Compliance & AML Awareness • Effective presentation skills course • Exceed customer expectation • Communication with confidence • Selling skills principles • Computer and English training course, IPA • Application Cooperation, The Samba Financial Group for 10 weeks. • Teller and SSR Development Program with Samba Financial Group • Legal aspect of account opening and documentation rules • World security challenge security awareness program, Samba Financial Group.
