Customer Service Representative
London hospital
Total years of experience :8 years, 6 Months
- greet patients- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- ensure patient information is accurate including billing information- inform patients of medical office procedures and policy
- maintain and manage patient records-
move patients through appointments as scheduled- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- respond and comply to requests for information- deal with incoming and outgoing post-
complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
- send request for approval to patients' insurance companies and follow up with pending requests
- can deal with several insurance companies both that are local and international, through emails or online website if provided.
- PCR and know how to use MOH website.
- Receive packages and send them to the intended personnel.
- Make sure only employees’ and authorized visitors use the elevator leading to the offices.
- Answer incoming calls and deal with inquiries.
- Transfer calls as required.
- Organize given data on excel.
- Set appointments
- greet patients - register patients according to established protocols - assist patients to complete all necessary forms and documentation including medical insurance - ensure patient information is accurate including billing information - inform patients of medical office procedures and policy - maintain and manage patient records - move patients through appointments as scheduled - answer incoming calls and deal with inquiries - transfer calls as required - schedule patient appointments - collect co-pays and payments - respond and comply to requests for information - deal with incoming and outgoing post - complete other clerical duties as assigned - maintain stock of forms and office supplies - ensure reception area is well maintained, neat and clean - safeguard patient privacy and confidentiality - send request for approval to patients insurance companies and follow up with pending requests
- can deal with several insurance companies both that are local and international, through emails or online website if provided.
Receive packages and send them to the intended personnel.
- Make sure only employees’ and authorized visitors use the elevator leading to the offices.
- Answer incoming calls and deal with inquiries.
- Transfer calls as required.
- greet patients
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
- ensure patient information is accurate including billing information
- inform patients of medical office procedures and policy
- maintain and manage patient records
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- collect co-pays and payments
- respond and comply to requests for information
- deal with incoming and outgoing post
- complete other clerical duties as assigned
- maintain stock of forms and office supplies
- ensure reception area is well maintained, neat and clean
- safeguard patient privacy and confidentiality
- send request for approval to patients insurance companies and follow up with pending requests
• Greet customers and seat them according to their preferences
• Offer welcome drinks and beverages
• Fill water glasses and refill beverages
• Offer appetizers
• Take orders and provide information about menu items
• Suggest menu items when requested by the customer
• Relay patrons’ orders to the kitchen
• Ensure that the order is prepared according to the menu
• Ensure order quality and quantity prior to serving
• Serve meals and side dishes
• Deliver food carts to designated areas
• Ensure that continued service is managed during the course of the meal
• Keep a constant eye on the table to gauge needs and fulfill them immediately
• Total customers’ check and take it to them
• Accept payment in cash and credit card
• Clear table and clean table tops
• Change table cloths and clear dishes and flatware
• Carry dishes and flatware to the kitchen
• Ensure that all tables replenished with eating dishes
• Collect menus at the end of the shift
Handling incoming calls or inquiries from prospective customers or clients.
Assisting customers effectively by solving customer disputes.
Providing customers additional information or simply explain our services.
Discussing products offered and ensuring customer satisfaction.
Tactfully handling confrontational or stressful interactions with the customers.
Completing supporting paperwork and data entry as required.
Accurately capturing customer information.
Setting appointments.
Conducting supporting surveys to insure service quality and after sale satisfaction, also taking notes of given suggestions to improve our services or make it better.
Effectively handling and being accountable for all types of payment transactions.
Working as part of a team to ensure the smooth operation of the facility. Also supporting collages in order to promote an excellent team spirit, as we are not only a team but a family.
Taking responsibility for the induction and development of new members of staff.
Participating in occasional trainings and lectures to improve and develop my skills for the given role.
Representing and offering the British council products in educational events or book fairs.
Teaching swimming skills and safety drills.
Communicating with parents and the children about their progress.
Keeping a good relation with parents and the children.
Trained kids from 4 months till 12 years.
Training kids with disabilities and making sure they adapt to the pool and the new environment.
Aiding customers.
Made fixing appointments.
Data entry.
Ensuring that the customer is pleased with the given service.
it is a british school in AL NUGRA, MOUSA BIN NUSSEIR ST. HAWALLY, KUWAIT. i can get some recommendations from past teachers.