Order Management Specialist
Philips Lighting
مجموع سنوات الخبرة :24 years, 0 أشهر
Planning and management of projects/orders supplies to customers in accordance with project time lines and schedules.
Monitoring customers order management system to ensure KPIs are maintained towards customer service and support.
Monitoring CRM system to ensure after sales services are maintained at acceptable levels to customers.
To achieve distribution & orders reliability KPIs, maintaining acceptable service levels to customers’ orders / services.
Development & monitoring of billing forecasts in line of company’s sales forecasts, reviewing forecasts on periodic basis to ensure risk assessments/corrective planning.
Identification of supply chain bottlenecks and formulating solutions or strategy towards solution.
Direct interface with all customers to ensure direct inputs & effective communications in order to enhance customer service levels.
Managing all processes and functions within a busy warehouse.
Managing a team of 20 persons within the warehouse.
Responsible for warehouse security and accountability.
Ensuring timely perpetual inventories and annual stock count cycles for stock integrity.
Ensuring compliance with health and safety regulations.
Using Warehouse management system to manage and control warehouse activities.
Supervising warehouse projects and coordinating on milestones progress.
Ensuring all freight receipts and deliveries are carried out in time.
Managing and planning manpower to meet fluctuations in staff levels and work loads.
Leading, motivating, training and developing staff.
Monitoring KPIs with clients and visiting clients to ensure effective customer service.
Ensuring effective warehouse housekeeping and compliance to warehouse procedures and processes.
Providing customer support to OEM, Trade and Project customers, managing end to end supply chain for customers.
Planning and management of projects/orders supplies to customers in accordance with project time lines and schedules.
Monitoring customers order management system to ensure KPIs are maintained towards customer service and support.
Stocks planning and management to ensure effective usage of current inventory levels at different stock points / shipping flows, supporting reduction in inventory carrying cost and ageing inventories.
Monitoring CRM system to ensure after sales services are maintained at acceptable levels to customers.
To achieve distribution & orders reliability KPIs, maintaining acceptable service levels to customers’ orders / services.
Development & monitoring of billing forecasts in line of company’s sales forecasts, reviewing forecasts on periodic basis to ensure risk assessments/corrective planning.
Identification of supply chain bottlenecks and formulating solutions or strategy towards solution.
Direct interface with all customers to ensure direct inputs & effective communications in order to enhance customer service levels.
Inbound Logistics
• Orders follow-ups with exporters & manufacturers, ensuring shipping of goods on agreed ex-factory dates
• Confirming and following up cargo bookings with freight forwarders.
• Planning cargo consolidation to make up FCL loads for cost reduction, as well as handling LCL volumes.
• Deciding on best ship mode to ensure that goods are distributed to retail stores before launch dates.
• Follow ups for import shipping documents & ensuring discrepancies free documents are provided on time to clearing agent for goods custom clearance without incurring demurrages/storage charges. And clearance of any custom deposits, on time.
Warehouse Management
• Liaison with 3rd party logistics on warehouse & distribution management issues.
• Ensuring goods are binned / GRNed on time by WH and any +- variances are informed /handled on time. Claiming variances above tolerance levels to shippers.
• Monitoring Service level agreement KPIs with 3PL-service provider. And flagging of any issues with regards to same.
• Handling exports operations to outline retail stores and handling any issues/matters related to logistics/documentation or warehouse management
• Supervising stock take process for warehouse and retail stores.
Outbound Logistics
• Ensuring goods allocation to retail stores in right ratios, and updating of MinMax based on sales patterns.
• Ensuring old seasons terminal stock is distributed to stores before new season launch.
• Checking stock/sales movement for retail stores to ensure slow/fast-moving items are rotated between right stores.
• Checking stores stock levels to ensure sufficient stocks for stores to meet monthly sales budgets.
• Handling all store queries with prompt response to ensure no disturbance to service levels.
• Certifying suppliers, freight forwarder and 3PL invoices for payment after verification.
Warehouse Management
• Responsible for warehouse management, schedule regular store arrangements, handle stock issues & receipts.
• Manage inventories for inbound and outbound shipments (Imports, exports & local distribution)
• Handling all documents / postings for the warehouse issues and receipts. (Delivery orders(D/O), store receipt vouchers(SRV), store issue requests(SIV), goods return note (GRN), transfer Notes etc in the Tally - Accounting Software
• Lowered inventory costs by keeping system up to date for sales team review. Maintaining and controlling the balance of stock by avoiding over stocking or redundant ordering.
• Executing periodic stocktaking, stock reconciliation and relevant stock reports.
Logistics Management
• Handling all incoming (imports & locals) and outgoing (export) shipments/local deliveries.
• Handling all shipping documents Comm. Invoice, packing lists, COO, airway bills/Bill of lading, shipment advises, delivery Orders, Custom Bills, Exit/Entry Certificates etc
• Lowered shipping costs by tight negotiation with freight forwarders for air / sea shipments
• Follow-ups with suppliers/shippers/Freight brokers for the shipments tracking.
• Handling different type of shipments & familiar with all the INCOTERMS like Ex-works, FOB, FCA, C&F etc (FCL/LCL/air cargo/back to back / console shipments etc).
• Handling urgent shipments via courier cos. UPS, FedEx, TNT etc based on best tariffs
• Manage company fleet for all pick ups and deliveries, reducing over time expenses by optimizing and best utilizing transportation and manpower.
• Heavy interface with truckers for inland road transportation requirement at best negotiated rates
• Evaluate and select best economic route and method of transport
Procurement
• Liaison with foreign and local suppliers for products sourcing and ordering
• Responsible for the timely procurement & availability of goods / services for the projects.
Procurement
• Monitoring stock levels for regular items and placing orders for container loads with foreign suppliers.
• Liaisons with all foreign, local suppliers and service providers for all necessary communications.
• Sourcing items in local market for low qty items, thus reducing cost of importation.
• Maintaining good relations with local and foreign suppliers.
• Sourcing new models of items for better prices and quality.
• Dealing with publishers, printers, service providers for office related services/activities.
Logistics & Warehouse Management
• Shipments and shipping documents follow-ups with suppliers and all intermediate parties.
• Handling local distribution to customers for door deliveries.
• Ensuring customer service is maintained as per company policy.
• Supervising warehouse and logistics team & scheduling regular store arrangements
• Planning warehouse arrangements based on fast/slow moving items for optimized warehouse performance.