sales consultant
Yusuf A. Alghanim & Sons
Total des années d'expérience :13 years, 9 Mois
• Manage the customers through the entire CHEVROLET sales process, right from the enquiry till delivery.
And beyond.
• Prospecting and welcoming customers then qualifying them in order to recommend the most suitable vehicles, or help them reach their target car, or orient them to choose the right vehicle
• Explains fully product performance, application, and benefits to prospects.
• Selling and promoting new car finance, insurance and service packages.
• Selling new and certified pre-owned vehicles from sports cars to family SUVs to crossover cars.
• Demonstrating vehicles to walk-in customers as well as offering test drives and explaining the features of the
• Ready for cross selling and up selling between models offered to the market.
• Assuring customer satisfaction and happiness to close the deal to maintain best CSI score by taking care of the details and pursuing favorable and long lasting relations with them.
• Attend trainings by official certified instructors from the GM office in Gulf Area.
• Sales achievement
- Planning and dividing the overall target and break it down to the staff.
- Motivating team members through monthly contest.
- Updating the staff with the latest product knowledge.
• Staff performance
- Observing staff daily activities.
- Assign and rotate job descriptions.
- Performing one to one, coaching and warning letters.
- Setting action plans for areas of weakness.
- Delegating seniors in monthly basis.
- Store operation & stock.
- Maintaining full stock level.
- Ordering and forecasting.
Opened and closed the store following specific procedures for cash - drawer counts.
- Handled money with a Point-of-Sale system including checkout, returns and exchanges.
- Held inventory custodian and cash in-out process responsibilities.
- Analyzed sales records to determine top sellers and merchandising effectiveness.
- Received sorted and priced merchandise.
- Provided courteous and knowledgeable customer service.
- Trained new associates and oversaw four employees during a given shift.
- Greeting customers who enter the shop.
- Be involved in stock control and management.
- Stocking shelves with merchandise.
- Reporting discrepancies and problems to the supervisor.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Receiving and storing the delivery of large amounts of stock.
- Attaching price tags to merchandise on the shop floor.
- Keeping up to date with special promotions and putting up displays.
- Greeted customers and provided them with information on their choice of products.
- Led customers to the correct aisles and demonstrated chosen products features.
- Establishing new business.
- Mad customers aware of products pricing and warranty info.
- Attending trade exhibitions, conferences and meetings.
- Handled returns, exchanges and warrantee claim.
- Negotiating contracts.