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Ahmed Alkhurayzi, Assistance Operation Manager

Ahmed Alkhurayzi

Assistance Operation Manager ·Noon.com

Saudi Arabia

Diploma, instrument and plant control

Work experience

Total years of experience: 15 years, 2 months

Assistance Operation Manager

March 2026 - Present

Noon.com

Riyadh, Saudi Arabia

March 2026 - Present

Embedded within the Noon call center and customer experience team, overseeing operational processes and ensuring account efficiency and excellent client satisfaction.

Coordinate daily operations between internal teams, systems, and customers, streamlining workflows and implementing process improvements. Monitor performance metrics, provide actionable insights, and ensure marketplace account objectives are met.
Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Account Operations Manager

March 2025 - Present

Extensya - Saudi Arabia

Riyadh, Saudi Arabia

March 2025 - Present

As an Account Operations Manager, I manage account operations and cross-functional coordination to ensure seamless service delivery and client satisfaction. I oversee process optimization, performance tracking, and strategic planning to support business growth.
Key contributions include:
• Managing a portfolio of high-value client accounts
• Improving operational workflows to increase efficiency
• Leading cross-functional teams to meet KPIs and SLAs
• Enhancing reporting systems for data-driven decision-making
• Strengthening client retention through proactive support.

Passionate about operational excellence, process improvement, and delivering measurable business impact.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Contact Center And Cx Supervisor

September 2024 - Present

Concentrix - Saudi Arabia

Riyadh, Saudi Arabia

September 2024 - Present

contact Center first line manager, supervising operation tasks and agents performance, creating a weekly and monthly reports such as Quality performance evaluation results, SLA, KPIs results, adherence and utilization and occupancy reports, then share all that reports with Operation Managers, Communication with Client members, discuss and solve any issues they mention it.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Founder and partner of the LAwheaven online store

March 2023 - Present

Independent work

Riyadh, Saudi Arabia

March 2023 - Present

Founder and partner of the LAwheaven online store
Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Project Operations Contact Center Lead

September 2025 - February 2026

Concentrix

Riyadh, Saudi Arabia

September 2025 - February 2026

Lead daily operations of the contact center project, from onboarding new team members to monitoring performance.

Support hiring, training, and smooth integration of team members into operations.

Track attendance and performance, providing guidance and improvement plans.

Serve as the main point of contact with the client to resolve issues and ensure seamless workflow.

Organize weekly review meetings with the client to review progress and address challenge
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Dedicated to professional development

January 2023 - March 2024

Dedicated to professional development

Riyadh, Saudi Arabia

January 2023 - March 2024

‏Achieving one of my most important professional goals in the field of customer service and experiences and managing call centers.

• Goal: Obtaining a certificate accredited by COPC Inc in the field of developing and managing customer service centers.

• Goal: Obtaining a certificate (a certified professional and practitioner in Key Performance Indicators (KPI).
Company industry:
1339
Job role:
Research and Development

Call Center And CX Assistant Manager

October 2022 - December 2022

Saudi Automotive Company CEER

Riyadh, Saudi Arabia

October 2022 - December 2022

Team Management, Assistant for Coustmer Experience Director to build up the Section of Call Center
Company industry:
Manufacturing
Job role:
Manufacturing

Digital Call Center Team Lead

August 2022 - October 2022

Majorel Ksa ( Human Resources and Development Ministry Project

Riyadh, Saudi Arabia

August 2022 - October 2022

Answer employee questions and inquiries and provide appropriate guidance and comments.
Receive calls when needed and assist the work team.
Suggest ways to improve procedures and continually motivate employees.
Measure performance using basic metrics such as call time, call waiting time and other metrics.
Follow up on compliance with attendance policies, etc.
Reporting periodically to management and reporting problems immediately.
Preparing and preparing monthly and annual results reports.
kPIs Set up and Achievement ( work with my team to achive the KPIs as a main goal for our Department )
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Maintenance, Repair, and Technician

Call Center Team Leader

October 2018 - July 2022

total care saudi third party

Khobar, Saudi Arabia

October 2018 - July 2022

Assist the department manager in formulating goals for the work team.
Answer employee questions and inquiries and provide appropriate guidance and comments.
Receive calls when needed and assist the work team.
Suggest ways to improve procedures and continually motivate employees.
Measure performance using basic metrics such as call time, call waiting time and other metrics.
Follow up on compliance with attendance policies, etc.
Reporting periodically to management and reporting problems immediately.
Preparing and preparing monthly and annual results reports
KPIs Set up and monitoring all team memebers peroformanc and CSI following to achieve high level of service provided to our clients
Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

Business Owner

January 2016 - October 2018

Ahmed mobile shop

Dammam, Saudi Arabia

January 2016 - October 2018

Managing my own business in field of Mobiles and electronics services
Company industry:
Retail & Wholesale
Job role:
Marketing and PR

Second Field Operator

December 2010 - August 2015

Maaden Phosphate Company

Jubail, Saudi Arabia

December 2010 - August 2015

Working as export and import shipping operation with ammonia in liquid and di ammonia phosphate including all maintenance and checks for any instrument devices.
Company industry:
Industrial Production
Job role:
Maintenance, Repair, and Technician

Education

Jubail Technical Institute

September 2010

September 2010

Diploma, instrument and plant control

Saudi Arabia

GPA (point): 2.66 out of 4

GPA (point): 2.66 out of 4

my major it’s include maintenance for all instrument devices and plant control
View attachment

Skills

Healthcare
Expert
Healthcare
Expert
Insurance
Expert
Insurance
Expert
Leadership
Expert
Leadership
Expert
Logistics
Expert
Logistics
Expert
Call Center
Expert
Call Center
Expert
communication skills
Expert
communication skills
Expert
Microsoft programs
Expert
Microsoft programs
Expert
work team
Expert
work team
Expert
work under pressure
Expert
work under pressure
Expert
teamwork
Expert
teamwork
Expert
Team leadership
Expert
Team leadership
Expert
planning
Expert
planning
Expert
kpi
Expert
kpi
Expert
operations management
Expert
operations management
Expert
operation
Expert
operation
Expert
soft skills
Expert
soft skills
Expert
problem solving
Expert
problem solving
Expert
time management
Expert
time management
Expert
communication
Expert
communication
Expert
Data Analysis
Expert
Data Analysis
Expert
Training
Expert
Training
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Healthcare
Expert
Healthcare
Expert
Insurance
Expert
Insurance
Expert
Leadership
Expert
Leadership
Expert
Logistics
Expert
Logistics
Expert
Call Center
Expert
Call Center
Expert

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Anti-money laundering and terrorist financing course for the insurance sector
Feb 2022
IFCE Certification
Mar 2019
Training
Effective excellence in customer service
Chamber of Commerce in the Eastern Province
Work permit safe and hazards issuer
Maaden phosphate training centre
Jun 2015

Hobbies

  • Reading