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Ahmed AlRuhaymi, Service Delivery Manager

Ahmed AlRuhaymi

Service Delivery Manager

ibm

Location
Saudi Arabia - Riyadh
Education
Master's degree, Business Administration
Experience
17 years, 5 Months

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Work Experience

Total years of experience :17 years, 5 Months

Service Delivery Manager at ibm
  • Saudi Arabia - Riyadh
  • My current job since January 2019
Project Management Office Specialist at Ibm - Other Locations
  • Saudi Arabia - Riyadh
  • January 2018 to December 2018
Team Leader at IBM
  • Saudi Arabia - Riyadh
  • January 2013 to December 2017

Project Details: State of Mobily is planning the implementation of the IBM FileNet Content Manager Enterprise Content Management (“ECM”) solution. The first strategy of the ECM solution is the generalized provisioning of ECM capabilities to the State of Mobily, The ECM solution will include the functionality to capture, store, retrieve, check-in, check-out, and provide version control for documents. These services will be integrated only with the Oracle CRM system and Oracle PRM, yet the architecture and implementation will ensure a much broader vision for the State. Web services will be developed to support the integration to BMS, IVR and IBM Portal, offering the latest IBM technologies like IBM Content Manager OnDemand
These services will be able to support functionality, such as:

 Allow the applicant/client to upload required documents to support an eligibility determination or redetermination.
 Provide the ability to upload supporting documentation that results from or supports the department’s position on an appeals decision.
 Provide the ability to display and print stored documents.
 Provide the ability to store Oracle CRM system and Oracle PRM systems-generated Bills & contracts statement in the ECM repository.

BSS Operation Senior at Wipro
  • United Arab Emirates
  • January 2010 to September 2013

BSS Operation Senior Current KSA, Riyadh
Administrator
FileNet 2010- Wipro KSA, Riyadh

IT Helpdesk Support at International Turnkey
  • Saudi Arabia - Riyadh
  • January 2009 to December 2009

(Document International Turnkey KSA, Riyadh
Management System 2009- Systems

Technician IT Helpdesk Support at its
  • Saudi Arabia - Riyadh
  • January 2009 to December 2009

Technician 2009 Systems
(Mobily project)

Analyst at International Turnkey
  • January 2008 to December 2008

(Project Coordinator)

Project Coordinator at International Turnkey
  • January 2008 to December 2008

Project Coordinator 2008- International Turnkey KSA, Riyadh
Mobily ( part time) 2009 Systems
Service Desk remote (Mobily project)

Assistant at International Turnkey
  • January 2007 to December 2007

Assistant (Document
Management System
Analyst
Service Desk 2007- International Turnkey KSA, Riyadh

Education

Master's degree, Business Administration
  • at IBMI
  • July 2020
Bachelor's degree, Business Administration
  • at King Faisal University
  • January 2018

• Year • certificate • Region 2011-current Bachelor degree on KSA Riyadh Advanced Distance E-learning Business Administration at program King Faisal University

Diploma, English
  • at University of Southern
  • March 2006

2004-10 March 2006 diploma of proficiency in University of Southern English Mississippi/ USA

High school or equivalent, Business
  • at IBM FileNet FCP Content Manager-Administrator 4.0
  • January 2003

2002/2003 High school KSA Riyadh Training Certificate: • IBM FileNet FCP Content Manager-Administrator 4.0 • IBM FileNet FCP Forms Manager-Administrator 4.0 • IBM FileNet Content Manager-Administrator 4.5 • IBM FileNet Content Manager-Designer 4.5 • IBM FileNet Content Manager: Backup and Restore Data 4.5 • IBM FileNet BPM Process Design for Business Analysts 4.5 • IBM FileNet P8 Prerequisite Skills • IBM FileNet IS System Administration 3.6 • IBM WebSphere Application Server V7 Administration on Windows • Oracle Database: Introduction to SQL Ed 1 • Computing technology industry association (Comp TIA A+) • Installing, Configuring, Troubleshooting, and Maintaining Windows Vista (Course 5117A) from Synergy institute. • 2261:Supporting Users Running Application on Microsoft® Windows® XP operating System • 2262:Supporting Users Running Application on Microsoft® Windows® XP operating System

Specialties & Skills

Project Management
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ECM
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Lead Generation
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Team Integration
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BMC
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ASSET MANAGEMENT
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CHANGE MANAGEMENT
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CLERK
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CLIENTS
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FILENET
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HELP DESK
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PROJECT COORDINATOR
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SERVICE DESK
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TELECOM
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project management
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Languages

Arabic
Beginner
English
Beginner

Training and Certifications

ITIL® Foundation Certificate in IT Service Management (Certificate)
Date Attended:
January 2019
Valid Until:
July 2020
PRINCE2® Foundation Certification Training (Certificate)
Date Attended:
July 2020
Valid Until:
July 2020
ITIL (Certificate)
Date Attended:
January 2018
Valid Until:
July 2020
IBM FileNet P8 Prerequisite Skills (Certificate)
PMP Training (URL-ILXA-9DCDUH) (Training)
Training Institute:
IBM
IBM FileNet FCP Content Manager-Administrator 4.0 (Certificate)
IBM WebSphere Application Server V7 Administration on Windows (Training)
Training Institute:
IBM
IBM FileNet Content Manager: Backup and Restore Data 4.5 (Certificate)
GTS SARM Shared User ID Management Education (Training)
Training Institute:
IBM
Oracle Database :Introduction to SQL Ed 1 (Training)
Training Institute:
Oracle
IBM Redbooks Information Management (Training)
Training Institute:
IBM
Computing technology industry association (Comp TIA A+) (Training)
Training Institute:
Windows
Digital IBMer Responsible, Secure Computing (CIODIG13) (Training)
Training Institute:
IBM
Ready and Control Asset and Manage Procurement (Training)
Training Institute:
IBM
Leading Teams Dealing with Conflict (TEAM0307) (Training)
Training Institute:
IBM
IBM FileNet IS System Administration 3.6 (Certificate)
F1480IN FileNet (URL-ILXA-9DBREB) (Training)
Training Institute:
IBM
IBM FileNet P8 Platform 5.0(F1420) System (Training)
Training Institute:
IBM
IBM FileNet FCP Forms Manager-Administrator 4.0 (Certificate)
2014 Business Conduct Guidlines (BCG2014) (Training)
Training Institute:
IBM
IBM FileNet Content Manager-Designer 4.5 (Certificate)
IBM FileNet Certified Person (FCP) for P8 Platform Installation 4.0 (Certificate)
IBM FileNet P8 Platform Administration 4.5 (F042G) (Training)
Training Institute:
IBM
IBM Business Conduct Guidelines (BCG) Think40 credit (Training)
Training Institute:
IBM
IBM FileNet IS System Administration 4.1.1 (Certificate)
IBM FileNet BPM Process Design for Business Analysts 4.5 (Certificate)
GTS IAM - Shared User ID Management Education (Training)
Training Institute:
IBM
Installing, Configuring, Troubleshooting, and Maintaining Windows Vista (Course 5117A) from Synergy (Training)
Training Institute:
Windows
IBM FileNet Content Manager-Administrator 4.5 (Certificate)
PMP Hours Plan Guide (ML-259902) (Training)
Training Institute:
IBM
IBM FileNet Content Manager-Designer 4.5 (Certificate)
Esri Spatial Analysis MOOC GeoNet (URL-ILXA-9QLBMT) (Training)
Training Institute:
ESRI & IBM
Incident Tracking and Management with FileNet Case (Training)
Training Institute:
IBM