Ahmed Alnaqbi

Developing and implementing IT Support roadmap aligned with business
objectives, driving operational excellence and strategic alignment.
Acting as key liaison with senior management, ensuring effective communication of
IT service performance and strategic initiatives.
Leading review and enhancement of IT support procedures and policies, resulting
in improved efficiency and service delivery.
Managing IT service desk operations, ensuring high levels of customer satisfaction
through timely resolution of incidents and service requests.
Managing relationships with IT service providers and vendors to ensure quality
service delivery, negotiate contracts, and evaluate performance.
Ensuring that IT support service resources are capable of meeting current and
future business needs, optimizing capacity and availability as required.
Overseeing IT support budgets, aligning financial planning with strategic IT
initiatives and managing vendor contracts to ensure quality service delivery.
Providing leadership, guidance, and mentoring to the ITSM team, fostering culture
of collaboration, innovation, and continuous improvement.
Communicating regularly with key stakeholders, including c-level and senior
management, department heads, and end-users, regarding IT service delivery
performance, initiatives, and upcoming changes.
Serving on the Change Advisory Board (CAB) and IT Advisory Committee,
contributing to strategic decision-making and governance.
Partnering with management team to optimize operations and reduce costs.

Achievements:
- Led AV solution projects across 15 Campuses.
- Led ITSM solution project
- Led Digital Signage Solution Project Across 15 Campuses.
- Built a strategic roadmap for the IT Support team aligned with the senior management visions.