Area Retail Sales Manager
MCI Modern chemical Industry Company
Total years of experience :11 years, 5 Months
• Expanded market share by 25 %, increasing sales to retailers and distributors.
• Collected customer and market feedback and reported information to company leadership.
• Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
• Built lasting relationships with clients through customer service interactions.
• Set the highest personal performance standards for self.
• Created and directed sales team training and development programs.
• Carried out sales visits to current and prospective customers.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Monitored sales team performance, providing effective training to help reach revenue and profit targets.
• Generated company growth through market expansion and sales.
• Achieved exceptional client satisfaction feedback and ratings.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
• Analysed sales to identify top-performing products.
• Identified and qualified new sales prospects to continually meet targets.
• Developed personal sales techniques to maximize revenue generation, exceeding monthly quotas by up to 15%.
• Resolved customer complaints with 50% positive outcome.
• Maximised product awareness by planning and delivering visual merchandising training.
• Maintained brand identity, verifying visual and grooming standards were reflective of brand image.
• Improved customer shopping experience by optimising space use and prompt product identification.
• Minimised competency gaps by initiating development plans adapted to individual staff abilities.
• Managed staff discipline by coordinating break periods and monitoring schedule adherence.
• Managed stock levels to maximise sales opportunities.
• Performed risk assessments and security checks to comply with health and safety legislation.
• Developed personal sales techniques to maximize revenue generation, exceeding monthly quotas by up to 15%.
• Adapted sales techniques to specific clients and promoted products based on individualized client needs.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Used a consultative sales approach to understand and meet customer needs.
• Prepared sales contracts and oversaw the signing of both parties.
• Responded to telephone and in-person requests for information.
• Completed customer searches to generate new leads.
2009 - 2012 Zagazig University Egypt, Faculty of Law