quality assurance
raya
Total des années d'expérience :14 years, 6 Mois
•Help a call center representative use the most effective and efficient
means for handling phone calls and Help a call center representative
to achieving the stated goals.
•Provide training, coaching, feedback and assistance to call center
representatives to make sure they understand new policies
and procedures for quality.
• Making sure employees provide excellent customer service when they are speaking with customer