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ahmed alsisi, Personal VIP Concierge Advisor

ahmed alsisi

Personal VIP Concierge Advisor·pecoack concierge

Kuwait

Bachelor's degree, Economy

Work experience

Total years of experience: 16 years, 5 months

Personal VIP Concierge Advisor

January 2025 - January 2026

pecoack concierge

Al Kuwait, Kuwait

January 2025 - January 2026

Key & Services:
• Acting as a trusted personal advisor for VIP clients and Royal Family members,
managing lifestyle, travel, and business-related requests.
• Arranging and purchasing luxury products and exclusive items from around the
world based on client requirements.
• Planning and organizing detailed travel itineraries, business schedules, and
executive agendas.
• Coordinating worldwide reservations for major events, concerts, sports events,
exhibitions, luxury dining, and exclusive experiences.
• Organizing private jet bookings and premium transportation services
internationally.
• Managing high-priority and confidential requests with efficiency and
professionalism.
• Building and maintaining strong relationships with luxury brands, hotels,
airlines, and global service providers to ensure seamless VIP experiences.
• Delivering 24/7 personalized support while maintaining the highest level of
client satisfaction and confidentiality.

Company industry:
Business Support Services

-operation manager

January 2025 - January 2025

Hayat logistics

Al Kuwait, Kuwait

January 2025 - January 2025

1. Oversee daily operations: « Manage the daily activites of the delivery team to
ensure smooth and efficient operations.
2..+Route Planning and Optimization: Develop and adjust delivery routes to
maximizo efficiency and minimize travel time.
3.4 +Schedule Managemen: Create and manage delivery schedules to ensure
timely pickups and deliveries
4.4 +Supervise Delivery taf + Lead, rain, and support delivery drivers and support
stat,
5. «Monitor Performance: Track key performance Indicators (KPIs) to assess
efficiency, punctuality, and customer satisfaction.
6..++Coordinate with Cllents and Partners: + Communicate with customers, vendors,
and partners to adress inquiries and resolve sues.
7. ++Ensure Compliance: + Maintain adherence to transportation regulations, safety.
standards, and company policies.
8.++Manage Inventory and Assets: - Oversee vehicle maintenance, uel
management, and equipment inventory.
9..++Problem Solving: » Address and resolve logistical lssuss, delays, and customer
complaints promptly.
10. «Reporting and Documentation: « Prepare reports on operational performance,
delivery accuracy, and other relevant metrics.
11. implement Improvements: + Continuously identify opportunities for process
Improvements and cost reduction.
12. Utilize Technology: + Operate and manage logistics software and tracking
systems to monitor deliveries and optimize operations.
work with:
ocs-SHEIN-temuimile-sultan center -have | have relationships with delivery
companiesin various fields.

Company industry:
Warehousing

Marketing & Sales supervisor

April 2013 - June 2021

Mud and waves marine

Al Kuwait, Kuwait

April 2013 - June 2021

0 across the various Preparing budgets and estimates for components of the advertising
campaign
0 Preparing or helping with development of the annual budget
0) Managing the planning and preparation of promotional matter, ensuring that it is
consistent with the advertisers marketing strategy
\[0 Meeting with clients and officials across departments to coordinate campaigns
0 Analyzing, copying, and editing promotional material and ensuring it conforms to
guidelines
0 Forming and negotiating contracts
0 Coordinating activities departments of the agency
0 Developing contacts for promotional campaigns
0 Collecting and sorting information to build advertising campaigns
\[J Overseeing the results of campaigns to determine their effectiveness
0 Keeping up with industry trends
0 Acting as an agent for advertising accounts
0 Supporting presentations and product demonstrations when launching new campaigns

Company industry:
Maritime & Marine Engineering

Shift In-Charge CSC & customer services

January 2006 - January 2013

Jazeera Airways

Al Kuwait, Kuwait

January 2006 - January 2013

Maintain personnel and office appearance at the highest level with
agents
Land arrangement regulations and procedures Carry out all follow up
procedures pertaining to customer travel like reconfirmation,
ticketing, vouchering within time limits etc.
increasing sales and generating revenue
Handle customer complaints professionally and escalate any serious
issues to the Manager for suitable resolution.
Accepting new challenges and completing the mission as well as
target. Communicate to the customers information on special offers! sales
promotion events.
Carry out weekly/ monthly reports on agreed performance data,
comparing actual with targeted! budgeted performance.
Ensure that the customer is aware of all available extras, accessories
and warranties. Provide highest degree of customer service &
satisfaction at all times in accordance with the companys sales policies
and procedures to maximize future recommended or repeat sales.
Solving passengers problems and dealing accordingly with
customers collected data base to get their agreement
• Astrong record of exceeding the monthly and promotion sales targets.
Preparation and typing of all confidential correspondence.

Company industry:
Airlines

Education

Modern Academy For Computer Science And Management Technology

September 2005

September 2005

Bachelor's degree, Economy

Egypt

modern academy Cairo

January 2004

January 2004

Bachelor's degree, Business And Services

Egypt

Skills

Arranging
Expert
Arranging
Expert
Sales Support
Expert
Sales Support
Expert
Training Services
Expert
Training Services
Expert
Program Coordination
Expert
Program Coordination
Expert
Client Service
Expert
Client Service
Expert
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
PUBLIC RELATIONS
Expert
PUBLIC RELATIONS
Expert
CRITICAL THINKING
Expert
CRITICAL THINKING
Expert
Procurement
Expert
Procurement
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
PLANNING
Expert
PLANNING
Expert
OPERATIONS
Expert
OPERATIONS
Expert
Logistics
Expert
Logistics
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
Supply Chain
Expert
Supply Chain
Expert
Administration
Expert
Administration
Expert
CLIENT CONFIDENTIALITY
Intermediate
CLIENT CONFIDENTIALITY
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
Driving License Kuwaiti License
-ICDL Certificate
Airline Reservation System Flight Speed
Flight information Systems (Skylights)

Hobbies

  • الصيد - السفر - تربية الكلاب