Senior Executive HR
Dubai Electricity & Water Authority
Total years of experience :20 years, 1 Months
• Receive and close all HR related inquiries submitted by DEWA employees. These queries might be received through “Eform” system, email, phone calls or by walk-in employees.
• Communicate with all HR departments for different queries and solve the employees’ issues.
• Giving suggestion to enhance Helpdesk system (HR Helpdesk eform) & SAP as well.
• Prepare awareness presentations and sessions for coordinators and newly joined employees to increase the awareness of HR rules and regulations.
• Supervise accurate records, files and reports, including responsibility for maintaining personnel records, including personnel action forms, policies and procedures.
• Provide general clerical and administrative support to the Human Resources Division; compose, translate and type letters and other correspondence (Bilingual) specially to other government authorities; prepare a variety of reports including technical reports and status reports pertaining to human resource management activities.
• Organize and work independently on multiple assigned tasks/projects and complete assignments within specified deadlines
• Prepares and complete TRF (Training Request Forms) for the trainings needed by our team with the sponsorship of the training department.
• Maintain knowledge of Helpdesk team for repeated queries and ensure compliance with employment-related laws and regulations.
• Assist in hiring vacant positions, including selection, developing job descriptions and job advertisements and screening and interviewing candidates.
• Coordinate with different companies and organizations to conduct various visits for benchmarking purpose. This may be for my department as well as other departments under HR Division.
• Mandated for a time to work with Pension team to assist for quick process of registering local employees with GPSSA, additional of past service for those who has previous service & Finalize pension procedure for discharged employees (End of service).
• Excellent knowledge about Dubai Government HR Laws.
• Excellent Knowledge of SAP HR system.
• Responsible for “National Service” which is been decided for local employees and coordinate with DGHR for the same.
• Develop, implement and participate in some policies and procedures.
• Manages Managing Director’s calendar and schedules appointments, travel plans and itineraries.
• Screens incoming calls and correspondence and responds independently when possible.
• Arranges programs, events, or conferences by arranging for facilities.
• Setup and coordinate meetings and conferences.
• Create, transcribe, and distribute meeting agendas and minutes.
• Greets and directs visitors.
• Will take and retrieve messages for various personnel.
• Compose and circulate bilingual announcements and circulars
• Making various reports like zone performance during a month, branch wise performance, and inquiring about any information from the concerned department.
• Use a variety of software packages to produce correspondence and documents, and maintain presentations, spreadsheets and databases.
• Share with day to day efficient operation between Branches and other departments.
• Sending any complaints to the concerned and receiving the feedback.
• Meeting with branches staff to discuss, forward and put the action plan for different issues.
• Sometimes I act as secretary for many zones on the same time.
Answers telephones and directs the caller to the appropriate associate.
• Greets and directs visitors to the company.
• Will take and retrieve messages for various personnel.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Receives, sorts and forwards incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services
• Assists in the ordering, receiving, stocking and distribution of office supplies
• Making the appropirate to book tickets for the admin manager and enquiries for membership.
• sending invitations for the messenger list in the activities for the society.
IT Instructor
Customer Service Then Executive Secretary For the head manager
Very Good
Secondary School