Retail regional manager
Etisalat Misr
Total years of experience :19 years, 2 Months
•Achieve quantitative and qualitative sales targets.
•Achieve customer satisfaction and service level targets.
•Lead and ensure development of all store employees.
•Responsible for operational & administrative management of the store.
•Responsible for store security and stock level and cash handling practices.
•Act as last check point for sales representatives and Assistant Store Manager.
•Analyze daily business performance within the store.
•Lead, manage and motivate staff members to achieve the channel objective.
•Build a team of retailers that can deal with different customers’ segmentations.
•Suggest and implement policies and procedures that consistently support excellent customer care.
•Maintain store standards in compliance with merchandising & POS guidelines.
•Develop and maintain a positive customer service culture within the store.
•Encourage competition for retail recognition scheme among store staff.
•Manage all the daily reports that are communicated to all the company’s departments.
•Manage business flow and the staff performance.
•Ensure total customer satisfaction through managing the sales staff and handling escalated problems.
•Apply the merchandise guidance.
•Improve friendliness & professionalism of staff.
•Develop staff members through conducting on going training sessions & one on ones.
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