Technical Support 2nd line Senior Advisor
Etisalat Egypt
Total years of experience :8 years, 10 Months
-Handling Customer's internet and network technical complaints via receiving it via ticketing system .
-Keeps customer satisfaction via waving them
-Handling floor tasks and company branches inquires
-Receiving Sales new corporate lines activation requests and validate if all documents are corrected
-analyze corporate account risk level and decide to activate new lines or not,
- Handling sales inquirers
-Handling floor tasks
-Handling and responsible assigned corporate accounts ( Sales, inquires, bills, Complaints ..etc ) and solving them with customer to keep company image and customer expertise .
Receiving calls (inbound) from customers to solve his ADSL, VDSL and mobile internet issue and solve them by troubleshooting steps
-Inbound calls related to Vodafone company for activating new lines to new customers
