Business Development Manager - Field Services
Schneider Electric
Total years of experience :14 years, 5 Months
- Created services opportunities worth 20 MUSD.
- Capex-to-Opex (C2O) program country leader, interacting with both internal and external stakeholders to attach Schneider Electric services offering to green field projects as well as brown field ones.
- Conducted complete mapping and analysis of country’s UPS installed base and developed a commercial action plan involving dedicated field services sales.
- Defined annual marketing plan (AMP) for ITB business and worked closely with sales team for implementation and achieving the targets.
- Launched a new service center for ITB services in KSA and was responsible for the process from design till implementation, involving all local and regional stakeholders
- Arranged several successful marketing events, across Saudi Arabia, and presented Schneider Electric services offering involving other presenters from the region.
- Helped resolve customer complains through proper addressing of the complain and close follow-up with responsible stakeholder till resolution.
- Managed complex utility projects valued collectively at almost 60 MUSD
- Successfully improved projects’ margin by 2 points on average.
- Effectively communicating with senior management at customers’ and end-users’ sides, in a way that helped me solve very critical issues in assigned projects as well as peers’ projects.
- Exceptionally handled customers’ payments with no accruing overdues.
- Successfully mitigated critical risks throughout the execution phases.
- Achieving highest customer satisfaction levels in all handled projects
- Established a robust communication channel within the end-user (SEC) organization, in a way that benefited Schneider Electric in a multi-dimensional way.
- Resolved many critical customer complaints, mainly attributed to either defective components or delays of some sub-components, through proper addressing of the complaint and close follow-up with responsible internal and external, local and global, stakeholders till resolution.
- Devised a realistic action plan, along with the enabling strategy, for education segment and have worked actively with sales team to achieve the set targets.
- Established a strong networking channel with ministry of higher education-MOHE senior management along with strong professional relations with key personnel from engineering & projects division.
- Targeted key consultants working on MOHE projects and arranged a series of seminars and workshops focusing on Schneider Electric solutions to commercial buildings.
- Actively re-established strong connections with existing key customers.
- Added new customers to the portfolio generating more sales.
- Achieved sales targets contributing positively to the whole division.
- Worked actively with local and global teams to provide customers with best ABB solutions addressing their requirements.
• Exports Department -Key customers Account Manager (May 2007)
• Export Management Department - Documentation Management
Achievements:
Creating a new invoicing tool that improved dramatically Maersk Egypt performance (mainly, invoicing quality), the real exciting aspect in this achievement was the great teamwork which represented a model for synergy (Team Members included: Egypt Operations Manager - China operations - Egypt Process Excellence Manager).
Deep understanding of the know-how for using Business Objects reporting system; one of the most valuable created reports is the one used by the documentation team to ensure data quality of timely manifested bills of lading per vessel by ensuring Shipping Instructions (SI) are submitted timely by the customers.
-Bachelor of Engineering, Electrical power & Machines Department Overall Degree Good, June 2003.
High School Certificate , Score 99.6 %