Overall Registration Centers in Charge (Team Leader)
AL AHLI DRIVING CENTER
Total years of experience :15 years, 7 Months
-Assist with preparation and distribution of information for new rules from RTA or from AAD Management, file those documents and update effectively
-Responsible to analyze and submit monthly/yearly up and down transaction as reports in business to management and develop new ideas, schemes, facilities and improvement required in the company with Higher Management
-Responsible to investigate and take action against the error transaction of the staff/employee to conduct training for staff base on their weakness areas.
-Manage meeting for department’s staff to discuss overall performance, their assignments, provide guidance in resolving care receiver concerns and any updated rules arrived as well.
-Interact with customers via telephone and e-mail. And face to face to ensure that adequate level of service, response to inquiries, questions, or help is provided to customers concerning to IRC services.
-Prepare monthly and annual reports on complaint or barriers analysis of the month.
-Meeting deadlines or complete work prior to deadline, perform related work as required, follow orders
-Guide the customer and provide facilities for their queries/complaints
-Achieving the assigned sales targets. (Monthly/Yearly)
-Developing the effective marketing/business plan keeping in view the potential of the respective customer/ region.
-Distribution and preparation of company promotions
-Monitoring the competitor’s activities in the market
-Maintain existing customers and increase new ones
-Handel phone and hotel guest reservation and coordinates with reservation centers.
-Ensure that guest identification and booking or reservation details are accurate and valid before assigning them to their rooms.
-Checked guests in and out of their rooms and processed customer cash and credit payments according to established policies and procedures.
-Administering and enforcing hotel policies and procedures
-Resolving customer complaints in a timely and professional matter and report customer inquiries to the appropriate departments
-Promoting hotel services and facilities to guests at every opportunity guest
B.S. French Language and Literature Faculty of Arts, French Language MANSOURA UNIVERSITY, Egypt