Assistant Marketing Director
Gulf trading holding company
Total des années d'expérience :17 years, 7 Mois
- Create all platforms for the group (3 companies)
- Manage Call Center Dept. (4 members) & Follow up all the complains and solve it
- Create marketing campaigns (on line- offline)
- Follow up all the tasks for designing team (4 Designer) and insure to be done in time frame.
- Establish good relation with influences on the SM
- Set the content pillar for each company.
GTH Co. is a leading food retailer with 150 outlets across KSA. It operates stores under Al Rifai brand selling a wide range of flavored nuts.
Key Responsibilities
Operations Management
• Manage day-to-day operations of a group of the company outlets assuring achievement of predefined business objectives.
• Monitor and ensure compliance with all established plans, systems and controls.
• Direct and control unit managers and staff in providing high standards of service to customers.
• Develop and implement operating systems and subsystems enabling efficient store operations.
• Coordinate design and layout of outlet facilities complying with the company’s brand objectives.
• Plan and implement maintenance schedules for all equipment and systems across outlets.
• Coordinate with vendors/contractors for completing all maintenance jobs on time.
• Implement and ensure strict compliance with safety and health procedures.
Materials Management and Inventory Control
• Develop and implement inventory management policies to maintain optimum stock levels of merchandize across outlets.
• Review sales, stock movements, inventory levels for each branch and follow-up replenishment actions.
• Conduct periodic stock counts, audits and inventory analysis to identify slow moving items and prevent obsolescence.
• Ensure adherence to quality control procedures ensuring consistent quality assurance of all products.
• Implement effective procedures to manage ageing of inventory and minimize waste due to shelf-life expiry.
• Coordinate with suppliers and logistics team for smooth cost effective supply chain operations
Business Process Management
• Participate in developing, implementing, reviewing and updating processes, systems, policies and procedures to promote operational excellence in the organization.
• Conduct benchmarking studies to identify and implement industry best practices in all key functions.
• Contribute to the development of effective processes for improving internal controls, information flow and management reporting.
• Participate in the development of long-term plans to achieve corporate objectives of sustainable and profitable growth.
Staff Management
• Motivate, mentor and guide team members in improving performance and productivity.
• Establish individual and team objectives and evaluate performance periodically, counseling and ensuring required improvements.
• Identify training needs of staff and coordinate internal and external training programs.
Aram and Hagop operates shops in prime locations of Amman specializing in photography, FMCG, roastery products, men’s wear and women’s fashion.
Highlightsu**
• Joined as a Sales Executive and was promoted within one year to Stores Supervisor and to Branch Manager in Sep 2007
• Formulated and implemented a sales plan which cemented the branch’s position as the #1 revenue earner in the company.
Key Responsibilitiesu**
• Managed the A&H outlets at the Aldeasa Duty Free Shops at the Queen Alia International Airport, Amman.
• Led a team of 4 and allotted work across shifts, maintained discipline and administered the rewards program.
• Supported the sales team in building and sustaining robust and productive relations with customers.
• Monitored customer requirements and preferences to order and stock goods with high sales potential.
• Ensured on time ordering and replenishment to maintain optimum stock levels.
• Managed and completed all required paperwork and documentation complying with duty free one regulations.
• Conducted regular inventory checks to identify and resolve all discrepancies.
• Liaised with the management of Duty Free Shops and the Airport Authority ensuring compliance with rules and regulations and resolving issues.
• Ensured compliance with all security rules of the Airport by all company employees.
• Prepared and submitted periodic performance reports to the management.
Key Responsibilitiesu**
• Tracked inventories of fast moving items ensuring on time replenishment in coordination with supply chain tem.
• Monitored inventories of various product categories and produced daily, weekly and monthly reports.
• Participated in periodic stock counts to identify and reconcile discrepancies in stock records.
• Conducted studies to analyze inventories using standard tools to identify and report slow and non moving items.
• Took overall charge of the stores at specific times as per requirements.
Bachelor’s Degree in Marketing Professional Development Trainings • Sales Representative Training, Famous Franchise Company, Feb 2014 – 20 hours • Customer Service, Gulf Trading Holding Company, Oct 2013 – 20 hours • TOEFL, Yarmouk Cultural Centre, Amman Jordan, Apr 2009 – 120 hours References • References available on request.