Technical Architect / Lean Consultant
Atos
مجموع سنوات الخبرة :23 years, 4 أشهر
Atos IT Services
June 2008 - Present
Process Owner
Client: Internal role with Atos
• Responsible for streamlining processes, improving performance for End to End process. Working with teams across the globe in analysing data and providing governance on improvement initiatives.
• Provided governance in creating data collection points and then leveraging data to enhance the service being provided using root causes analysis.
• Ensuring a data centric approach to resolving issues which were reoccurring and putting in place permanent fixes or revised procedures.
• Supervised end-to-end process improvements in Global Business Units (GBU) by collaborating closely with stakeholders to engender engagement, and facilitate identification of KPIs / monitoring of performance.
Lean Consultant (Business Optimisation / Process improvement)
Client: British Broadcasting Corporation (BBC)
• Participated in Lean transformation project for an Asset Management Team at the BBC.
• Presented analysis to board level executives and managed steak holders in a complex environment.
• Articulated strategy to introduce new changes into the IT infrastructure in a smooth and efficient manner.
• Supported the business change initiatives by identifying and modelling current and future ways of working.
• Team Lead for Lean Up streaming Implementation for a Service Desk in which we increased the first time fix (FTF) percentage of tickets coming into the Service Desk.
• Experienced Lean Consultant with a good ability to articulate the business benefits of Lean.
• Demonstrable experience of Lean tools, techniques and ways of working and their applications within IT Operations.
• Assessed and improved the role, organisation and effectiveness of IT functions and processes.
• Documented steps to complete tasks, the business rules and the task performance measures.
• Identified problems with the as-is business processes, analysing the process flow, handoffs, tasks and performance issues and formulated the future state vision.
• Implemented IT strategy and design, including assessing and improving key IT processes.
• Supported cost reduction exercises, with robust benefit realisation plans.
• Designed and implemented IT improvements based on issues raised in “Diagnostics” phase.
• Contributed to conveying the Lean Principles and Lean thinking through workshops and presentations.
Technical Architect
Client: Ministry of Justice (MoJ) & British Broadcasting Corporation (BBC)
• Extensive planning and coordination with business departments to ensure that the all aspects of the requirements have been scoped.
• Provided governance on IT changes taking place in the environment to ensure consistency with Corporate IT Policy.
• Understood the implication of differing business enhancement requests and analysed the synergies between them to provide a more cost effective solution.
• Provided High Level Design documentation for moves, changes and enhancements within the IT infrastructure.
• Assisted with low-level design documentation in making sure all aspect of changes were taken into consideration.
• Continuously monitored progress in terms of the status of the project plan and the budget and reported back to senior management.
Lead Infrastructure Technician/Desktop Manager
Client: Ministry of Justice (MoJ)
• Responsible for liaising with project teams to assess requirements and prepare environment before software is tested in the Non-Live Environment (NLE).
• Providing desktop and server support for the whole testing environment in multiple locations (London & Birmingham)
• Troubleshooting and investigating technical issues (on Windows 2003 and Active Directory) related to the IT infrastructure with support from the other technical teams.
•Configuration and support of the Test Facility environment, which is used by MoJ to carry out User Acceptance Testing (UAT) of new Hardware and Software configurations.
•Extensive involvement in planning and co-ordinating Disaster Recovery for the business.
•Represented London office on international Change Advisory Board meetings and assessing impact of changes on the IT infrastructure.
•Responsible for collating performance metrics and statistics related to the IT infrastructure.
•Provided root cause analysis and troubleshooting for issues affecting server environment.
•Provided end-to-end management of monthly Microsoft patching using WSUS.
•Established the requirements of the business and assisted in making Windows IT infrastructure available to provide enhanced services.
•Assisted proponents with trouble shooting applications which were hosted on Windows servers.
•Managed changes within the server environment ensuring minimal disruption to proponents and end users, co-ordinating changes with other departments to ensure successful and seamless implementation of changes.
•Facilitated end to end solutions for critical issues affecting the Windows IT infrastructure.
•Installed and supported 250+ servers, including user problem resolution, troubleshooting, bug fixes, application upgrades, Q/A validation and research; ensuring software is maintained and documented.
•Successfully integrated technology into the Investment Banking IT infrastructure.
•Worked with 3rd party vendors to introduce new products into IT, thus enhancing IT services and products.
•Managed the seamless migration of individual servers to a new SAN Infrastructure.
•Managed IT infrastructure related projects for the Investment Banking Division following full project life cycles.
•Managed 3rd line support and administration of a 700+ HP Windows NT 4.0/2000 Server Environment.
•Played key role in testing and rolling out web based expense management system, resulting in huge savings for the bank.
•Assisted European offices with IT server issues, including upgrading servers and deploying new applications.
•Collaborated with European offices on IT infrastructure related issues.
•Ascertained business IT requirements and put these requirements into practice, increasing efficiency and saving costs.
•Coordinated the resolution of 3rd line support issues and escalation where appropriate.