Ahmed Aziz

Help Desk Operator at NASPS

• Egypt - Cairo
• My current job since September 2021

Help Desk Operator (NASPS) | Cairo, Egypt
- Monitor and respond quickly to incoming requests relate to IT issues.
- Maintain computer systems and act as support if any system goes down.
- Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Keep inventory of all equipment, software, and license users.
- Install, configure, and upgrade PC softwa

Technical Support Specialist - IT Tech Support at Saudi Egyptian development

• Egypt - Cairo
• My current job since February 2021

software operator at NASPS

• Egypt - Cairo
• June 2021 to November 2021

Software Operator
(NASPS)
-Creating files for employees
-Entering their positions
-Printing out work IDs
-Entering finger prints for employees
-Entering access points and data of employees on the system
-Perform troubleshooting for various system errors
-Reporting system issues to the physical team department,
-Meeting with the physical team to determine the sequence of operations
-Monitoring error and stoppage messages
-Support team members with resolving computer and system issues

Branch Sales Supervisor at Bateel international

• Saudi Arabia - Riyadh
• December 2019 to March 2020