Senior Technical Lead
Vodafone Egypt
مجموع سنوات الخبرة :18 years, 9 أشهر
DC Infrastructure
DC Infrastructure
Senior Systems Engineer FEB 2009 - Present
Vodafone Egypt
• Servers Hardware (HP Proliant Rack Mounted, Blade Systems and Dell) support, monitoring and implementation.
• Microsoft Windows Clustering implementation and operations (2003, 2008)
• Microsoft File Service Management. (Cluster File Shares, DFS)
• Administer and Support VMware Infrastructure. (3.5, 4.0.4.1, ESXi)
• Storage Administration EMC (Clariion, VNX, Celerra, Centerra), HP (EVA, MSA) and SAN Management.
• Support Backup System implementation and operation. (Restore Operations only )
• Ensure 99.8% system availability for all managed servers.
• Deployment of Backoffice Servers standards and security standards on all managed servers.
• Conduct daily system health check and take necessary actions required to keep systems in a healthy state.
• Responsible for applying Systems audit findings.
• Systems Hardware Migration projects involvement.
• Implement bi-yearly servers’ hardware preventive maintenance for all Vodafone sites and stores.
Senior Technical Support Engineer - HQ Site Head AUG 2005 - JAN 2009
Vodafone Egypt
• Support all desktop PC’s and Laptops running W2K or Windows XP (OS Support).
• Test, evaluate and Deploy client applications on Vodafone desktops and / or laptops.
• Support International call centers for Vodafone (New Zealand - Australia )
• Install, upgrade and maintain desktop client applications.
• Make sure that all desktop related problems and requests reported by Vodafone staff are solved within SLA.
• Set and manage files and printers access rights.
• Implement projects to enhance desktop environment
ARAB ACADEMY FOR SCIENCE AND TECHNOLGY & MARITIME TRANSPORT Sheraton, Cairo, Egypt • PRE MASTER POS
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