Brand Manager, ILLY Caffe
RVT
Total years of experience :8 years, 4 Months
Overseeing and coordinating, in-conjunction with the Group Operations Manager (GOM), the
efficient management of the cafe operations and all its departments. To run the units in an
optimal way in terms of profitability and long-term target within the framework of legal
requirements and company’s policies. To be responsible for the development and management
of the company employees and services to achieve true aims, visions and values agreed by the
company senior management team. Actively be involved in ongoing and new projects.
• Assist the Store Manager in planning and implementing strategies to attract customers.
• Communicate with clients and evaluate their needs
• Monitor and maintain store inventory.
• Coach and support new and existing employees.
• Communicate with clients and evaluate their needs.
• Create reports, analyze and interpret retail data, like revenues, expenses and competition.
• Delivers legendary customer service to all customers by acting with a customer comes first
attitude
Anticipates customer and store needs by constantly evaluating environment and customers for
cues.
• Creates a positive learning environment by providing clear, specific, timely and respectful
coaching and feedback to partners.
• Delivers legendary customer service to all customers by acting with a customer comes first
attitude.
Creative Solutions for Events
• Planning and executing departmental budgets.
• Assists in preparation and set up for all events and activities in the building.
• Recruiting quality employees to provide high-quality customer support.
• Designing and implementing departmental policies, procedures, goals, and objectives.
• Evaluating and reporting on department metrics to upper management.
Management Information Systems (MIS) is the study of people, technology, organizations, and the relationships among them. MIS professionals help firms realize maximum benefit from investment in personnel, equipment, and business processes. MIS is a people-oriented field with an emphasis on service through technology